Transformation Design and Delivery - Product Intake and Delivery Associate

J.P. Morgan Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange, and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card, and Trade Finance to help clients manage working capital and increase operational efficiency.

This is an exciting opportunity on our Transformation Design and Delivery (TDD) team to support new products that are being rolled out in JPMorgan Payments business. The newly created TDD team has been established to support key existing products and new product offerings, such as Embedded Finance, Mobility Payment solutions, etc. Our mission statement is powerful yet simple ‘Build things better and Build better things’. You will have an opportunity to support innovative products like Wallet, Concourse, Embedded Lending, etc. and interact with premier clients like Amazon, EBay, etc. You will represent the voice of Operations and take an active part in designing and implementing Operational strategy. 

The Product Intake and Delivery Associate role will drive our delivery against several key focus areas listed below:

• Implement a standardized methodology to perform current state assessment and identify Operational impacts to support new products and business growth.
• Define and design target operating model to achieve desired Operational outcomes in an optimized manner
• Provide effective end to end management from design into delivery and ongoing support post go live.
• Act as a key decision maker on behalf of operations and represent voice of operations for all new product/client capabilities
• Capture and evaluate the pipeline of change requests related to product development, new/existing client mandates, and operational processes

The successful candidate will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products including Embedded Banking and Mobility Payment Solutions. 

Job responsibilities

• Develop target operating model and define operations strategy to support new products, business growth in a scalable manner.
• Partner with key stakeholders in Operations, Product, Technology, Client servicing & Implementations to define and drive Operations requirements for new initiatives.
• Design and deliver enhancements to existing processes and/or business applications and proactively engage in process re-engineering
• Communicate regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

• Proven track record of partnering with Business stakeholders to design and implement new processes
• Logical and structured approach to planning, problem solving and decision-making
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Ability to communicate clearly and confidently across multiple levels of the organization
• Self-starter and strong bias for action with ability to manage own workload and deliverables

Preferred qualifications, capabilities, and skills

• Payments experience, Project Management, Problem Solving
• Direct experience in Payments Operations is preferable

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents