Clinical Care Navigator
CorningAbout the role
Requisition Number: 74950
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:
- Trusted products that accelerate drug discovery, development, and delivery to save lives
- Damage-resistant cover glass to enhance the devices that keep us connected
- Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
- Precision glass for advanced displays to deliver richer experiences
- Auto glass and ceramics to drive cleaner, safer, and smarter transportation
- Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions
Role Purpose
The Clinical Management Specialist, Health Services is a Corning Health Services team member supporting employees and, as applicable, their family members by guiding them through their healthcare journey with compassionate, high-touch support and strong clinical judgment.
In this role, through extensive experience and personal relationships with our global healthcare partners, you will assist individuals in navigating frequently complex healthcare systems, access equally high demand and high-quality providers, and coordinate with executive-level healthcare leaders while simultaneously partnering with our benefits colleagues and insurers.
Key Responsibilities
- Compassionately assess employee (and family member, as applicable) needs and identify opportunities for support across the healthcare journey.
- Facilitate high-demand and high-quality care for individuals with specialized medical, physical, or behavioral health needs.
- Educate employees on available benefits, programs, and services, and the means to access them within critically limited time periods.
- Represent Health Services with strong executive presence at senior-level meetings and cross-functional interactions, communicating clearly and driving alignment on next steps. Possess and demonstrate independent problem solving, providing the highest level of employee engagement and customer service.
- Translate complex medical information into clear, supportive conversations that assist individuals in understanding complex healthcare diagnoses, care options, and next steps.
- Partner with senior executives at the local, regional, and international healthcare system levels to advocate for employees and family members.
- Expertly maintain and enhance relationships with global vendor partners and centers of excellence to support world-class healthcare access and outcomes.
- Independently support the Manager of Global Special Services in advancing priorities, tracking progress, and driving follow-through on key initiatives with minimal oversight.
- Maintain confidentiality and comply with HIPAA privacy standards and all applicable policies and requirements.
Experiences/Education - Required
- Bachelor’s degree in a clinical field or graduate degree in a related clinical field (e.g., RN, NP, PA, MD/DO)
- 5+ years of clinical experience in a licensed patient-care role
- Current, active, and unrestricted clinical license in good standing (RN, PA, NP, MD/DO) or ability to obtain in NC or NY
- Demonstrated strong proficiency in verbal, written, and interper
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