Account Manager

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention / renewal rates
• Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
• Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement  and alignment with their needs and objectives

You will accomplish these outcomes through the following responsibilities…

Service/ Support

• Provide strategic support and guidance on key deliverables and customer requests for existing business
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
• Need to collaborate with Customer Success and Sales

Value Delivery

• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead Quarterly Business Reviews (QBRs)

Account Growth

• Proactively educate stakeholders on new services and product features in coordination with the Area Vice Presidents (AVPs)
• Ensure BANT and secure budget for renewals, managed services, and authorized upsells on existing business
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities (additional Therapeutic Areas (TAs), additional products, additional data, etc.) and share with Area Vice Presidents (AVPs)

What you bring to Komodo Health (required):

• 4+ years overall working experience in the Biopharma / Life Sciences industry
• 2+ years in a client facing role as a consultant or life sciences data/software/service provider
• Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
• Data analysis skills, with strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
• Impeccable project management skills and the ability to influence without authority
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analys