Premier Account Leader and Senior Country Officer, Nordics

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

In this dual role, the holder will act as both Premier Account Leader and Senior Country Officer for Nordics region – based in our Stockholm office 

As the Premier Account Leader (PAL) they will report into the Global Head of Account Management and the President, Broadridge International and build new value for our clients and Broadridge by understanding strategic opportunities and focus on establishing and maintaining enterprise-wide business relationships with clients to drive coordinated planning and execution that improves revenue retention, renewals, and new sales potential for Broadridge.  This will be achieved by having direction over our premier accounts and establishing account-based goals around sales, retention and renewals, proactively engaging accounts, conducting regularly scheduled core team meetings and act as the primary point person for senior leadership/partners. 

As the Senior Country Officer, Nordics they will report into the President, Broadridge International to scale and grow the BR International franchise.  They will be the Broadridge brand ambassador for Nordics, will (in a direct overlap with their PAL role) promote One Broadridge with clients across all segments, be a “culture carrier” and pastoral leader for all associates in Stockholm and hold accountability for the country level control framework or regulatory/ compliance issues. The Senior Country Officer will be responsible for working with all stakeholders within Stockholm to shape the shared vision for Broadridge Nordics and provide leadership and direction to Broadridge’s operations within the country.  

Success in this dual role will require the role holder to be able to influence within our matrixed structure and a strong ability to manage by influence to drive towards our shared goals.  

Key Responsibilities 

Strategic Leadership: 

• Play a visible role as the identified leader of our Swedish business.  Act as primary point person for senior leadership and partners and provide updates on key initiatives and developments as needed. 
• Develop and deliver a clear country plan – pulling together each of the business plans within Nordics into a single plan that aligns with the Company's overall goals and objectives. 
• Drive/support continuous improvement initiatives to enhance Broadridge’s products, and services. 

Client Relationships and Product: 

• As Senior County Officer/PAL lead the in country Sales and Account Management teams to build and nurture strong relationships with Premier Account clients across our enterprise in Nordics, understanding their needs/opportunities and facilitating required resources to provide and service those solutions. This will include assisting in building the pipeline and relationship management across Broadridge global businesses within the key Swedish accounts and be responsible for account retention.
• Develop holistic strategic account plans for each account – including via feedback from clients - to identify annual, account-based goals and provide Broadridge with full understanding of the strengths, weaknesses, opportunities and threats within the account. 
• Maintain a constant awareness of current and planned development of Broadridge products and services to ensure clients are aware of our positioning in the marketplace and drive product enhancements. 
• Monitor and improve customer satisfaction with Broadridge’s business lines addressing service, technology and product development (Account Health) and raise issues as appropriate to ensure they are addressed. Act as a primary senior point of contact for all Broadridge related services issues, with the ability to develop realistic approaches to solving business problems while meeting client requirements. Improve the client experience by having the depth and breadth of knowledge about the account and their products/services to advocate on their behalf. 
• Originate large pipeline opportunities within the assigned accounts. These could be groundbreaking programs or working with accounts to match their needs with Broadridge new and strategic products and solutions. 
• Oversee a standardized and consistent cadence and process of Quarterly Business Reviews with the assigned accounts. Drive the standard methodology around an executive level review of the account performance at the C-suite. 

Business Development: 

• In conjunction with key stakeholders (including Sales, Account Management and Business/Product) identify and pursue new business opportunities, pa