Flight Demo Customer Specialist

Worker Type

Job Description

 

Summary

The Flight Demo Customer Specialist, Sr is responsible for compiling the equipment loadouts, preparing and executing Flight Demonstrations as the operator, interacting with demo audiences, maintaining the internal team event calendar, support engineering flight tests, keeping accountability of the bailment pool for the customer loaners, and will organize and track the internal equipment pool. This role will support the MacCready Works segment of AeroVironment.

Position Responsibilities

• Performs flight demonstrations in Support of AV product lines

• Develops an extensive knowledge of AV’s products/services and current operational procedures to ensure proper application

• Works with internal engineering staff to identify product/technology needs and assist in testing/deploying products

• Schedules coordination and organization

• Organizes and accountable for equipment

• Maintains team owned flight facilities and assets

• Pre and post flight equipment checkout and packout

• Operates aircraft with COTS autopilots and GCS

• Operates aircraft with AV autopilots and GCS

• Cross-trains new flight demo operators

• Establishes and maintains flight demo and Crew Resource Management best practices

• Conducts event readiness reviews and debriefs

• Generates after action reports

• Aids in development of acceptance test procedures and operations & service manuals

• Works on technical assignments that involve troubleshooting, requiring judgment in resolving issues

• Manages self and others in the field with limited supervision

• Frequently required to travel within the Continental U.S. or Internationally

• Occasionally required to work overtime, nights or weekends as required for demo/test environment

• Must have clean driving record (operate rental and AV owned vehicles)

• Other duties as assigned

Basic Qualifications (Required Skills & Experience)

• High School Diploma or equivalent is required

• 8+ years relevant experience or equivalent combination of education, training, and experience

• Knowledgeable in military techniques, tactics, and procedures; operations, GPS and Navigation utilizing map and compass

• Experience flying recreational remote control aircraft; both fixed wing and rotary wing preferred

• Experience operating missile systems and uncrewed aircraft

• Must be able to maintain visual line of sight of UAV up to 1 kilometer away

• Must be able to pass the FAA Part 107 Remote Pilot Certificate examination and follow on examinations as required

• Demonstrated intermediate to advanced computer skills and proficiency with office software, productivity tools and relevant flight software

• Clean driving record required in order to drive company vehicles

Other Qualifications & Desired Competencies

• Bachelor’s degree is highly preferred or relevant experience in a similar job setting

• Prior military experience highly desirable

• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Demonstrates communication skills as well as interpersonal skills with the ability to work well with others across disciplines

• Demonstrates above average computer skills and proficiency with office software and productivity tools

• Focuses on teamwork, collaboration and puts the success of the team above one’s own interests

• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties

• Displays strong initiative and drive to accomplish goals and meet company objectives

• Takes ownership and responsibility for current and past work products

• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

• Possession of or ability to obtain government security clearance

Physical Demands

• Lift and/or move between 70-100 lbs. of cases of varying size (Frequent)

• Lift up to 100 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional)

• Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant)

• Stan