Staff Quality Engineer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Aetna IT Delivery team, part of CVS Health’s Data, Digital, Analytics, and Technology (DDAT) organization, is seeking a Staff Quality Assurance Engineer to lead our QA delivery efforts for our Conversational AI platform, helping members get answers to health insurance questions through their preferred channels. Join us in shaping the future of digital healthcare at CVS Health.

Position Summary
Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.

Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.

Ensures that software products comply with industry standards, regulations, and security protocols.
Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
Collaborate with shared services team on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
Identify opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Required Qualifications
7+ years in the software industry performing a Lead Quality Assurance Lead role, as well as hands on experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization
2+ years' experience testing Natural language speech recognition, conversational AI and cognitive solutions, or similar consumer solutions.
2+ years' experience with automated test tools including Hammer On Demand (voice) and Selenium or Playwright for (chat)

Preferred Qualifications
Experience testing IBM Watson Assistant Voice & Chat Bots
Familiar testing language models, text to speech, speech to text
Familiarity with leveraging Postman or SoapUI for API testing
Experience working in SAFe / Agile methodology
Understanding of Rally for project and test management
Knowledge and experience testing software applications within the Healthcare industry
Experience interpreting  dialog flows in Lucid Chart and/or Visio
 

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expressi