Field Service Engineer - Biomolecular, Genomics, and Cell Analysis Instrumentation

Job Description

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization supporting these growing and exciting markets.

Job Requirement:

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc

Responsibilities
You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.

This position will cover New England, centered in the greater Boston area.

These responsibilities include:

• Travel to and from customer locations to perform service. Travel may be local or require routine air travel.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures.
• Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.

Qualifications

• Bachelor’s degree within the science or engineering field – e.g. chemistry, analytical, biomedical
• 0-2 years of experience in a similar position or experience as an end-user
• Experience with troubleshooting and problem solving
• Experience with Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful and timely
• Live in or close proximity to the greater Boston area 
• You have a valid driver's license
•  You have a valid passport
• You enjoy traveling and visiting customers, including some overnight travel as needed.
   

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are enco