Director, Product Transformation, Boston, MA

Director, Product Transformation, Boston, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Director, Champions a culture of agility and collaboration, driving alignment and efficiency across teams. This role is critical in fostering innovation and improving governance, processes, and routines to optimize workflows and improve velocity and quality to meet organizational objectives. 

The Director, Drives cultural and operational transformation to embed product-led thinking across the organization. This role champions strategic alignment, customer-centric design, and disciplined execution across digital product initiatives. It ensures that Santander’s platforms and omni-channel experiences are market-leading, scalable, and deeply aligned to business strategy.

• Own and continuously optimize Santander’s digital product and platform portfolio, ensuring alignment with customer needs, business goals, and regulatory requirements.
• Partner closely with the Head of Platform & Innovation and Head of Omni Channel Experience to shape and execute product strategies, initiatives, and investments.
• Lead product strategy development, portfolio planning, and roadmap governance across multiple product domains.
• Establish and embed product-first principles across teams, ensuring consistent approaches to discovery, prioritization, requirements management, and value delivery.
• Assess capacity across product and platform teams, helping leaders make informed prioritization and capacity trade-off decisions.
• Oversee and enable key cross-functional roles—including UX Research and Copywriting—that are critical to shaping the roadmap, informing investment decisions, and ensuring customer-centric platform design.
• Lead key business and product routines such as Quarterly Business Reviews (QBRs) and Program Increment (PI) Planning, ensuring alignment of goals, priorities, and execution.
• Strengthen cross-functional collaboration with Technology, Risk & Compliance, Operations, and Business Units to deliver transformative outcomes.
• Introduce and evolve tools, metrics, and processes to improve transparency, decision-making, and product lifecycle management.
• Mentor product leaders and managers, building organizational capability in modern product management practices.
• Monitor performance and market trends to inform investment decisions and adjust strategies.
• Serve as a thought partner to senior executives in shaping Santander’s digital and product-led transformation agenda.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BS/BA degree or higher: Project Management, Business, Technology, or related Field   - Required.
• MBA: - Preferred.

• 10+ Years Product Management, consulting, or agile transformation experience - Required.

• Strong understanding and demonstration of Product Management 
• Seasoned strategist and creative leader who is able to drive Digital strategy, creative, delivery, and real-time/ongoing optimization 
• Ability to foster a positive and motivating work environment, encouraging feedback and innovation 
• Strong analytical, prioritization, interpersonal, problem-solving, and presentation skills. 
• Must have excellent professional presentation skills, and the ability to interact and engage all levels of management/leadership 
• Strong leadership, initiative, and planning skills 
• Experience leading high engagement, cross-functional strategy execution 
• Experience driving the adoption of and achieving succe