Associate Director, Customer Engineering

About FourKites

FourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands.

Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

About the Role

We're seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex, enterprise-grade integrations for Fortune 500 customers. You'll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP, Oracle, Blue Yonder, Manhattan, and other TMS/WMS/ERP solutions.

This is a customer-facing, hands-on technical leadership position reporting to the Director of Engineering. You'll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. You'll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities.

As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows, autonomous decision-making systems, and real-time data orchestration, you'll play a critical role in building team expertise, establishing best practices, and ensuring integration excellence across our growing customer base.

What you'll be doing:

Integration Delivery Excellence

• Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility, Inventory Visibility, Transportation Management, and AI-powered automation solutions
• Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows, autonomous decision-making, and predictive analytics
• Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms
• Support team to clear technical roadblocks, acting as point of escalation internally and externally for integration challenges
• Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality, reliability, and scalability

Team Leadership & Development

• Directly manage, coach, motivate and mentor a team of onshore and offshore Integration Consultants, providing technology leadership to foster collaboration, productivity, efficiency and agility
• Create clear goals for team members, fostering accountability and ownership for quality of delivered integrations
• Develop team capability in emerging technologies including AI/ML integrations, modern APIs, cloud-native architectures, and event-driven patterns
• Plan, delegate, and track task assignments while managing team resource capacity and utilization across concurrent customer projects
• Participate in hands-on technical work to lead by example, maintain technical credibility, and mentor consultants on complex integration scenarios

Integration Strategy & Best Practices

• Shape and drive integration team growth strategy in alignment with product roadmap, customer needs, and FourKites' AI transformation
• Establish and evolve integration best practices, reusable patterns, and standardized components for common integration scenarios
• Collaborate with and train consultants on internal tool usage, technical roadblock mitigation, and process improvements
• Develop comprehensive documentation and knowledge sharing for internal teams, implementation partners, and customers
• Define and track metrics providing insight into team productivity, velocity, integration quality, and customer satisfaction

Cross-Functional Collaboration

• Partner closely with Professional Services, Product, Engineering, and Customer Success teams to ensure seamless delivery
• Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementa