Install and Activation Tech II - Fiber to Tower

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Install and Activation Technician II - Fiber to Tower which is an advanced level position within the Service Delivery – Design & Engineering organization. Our Install and Activation Technician II - Fiber to Tower role requires an advanced understanding of the existing network infrastructure and ring topology.  

The Install and Activation Technician II - Fiber to Tower will work directly with the field for new core deployments and network augments. This position is also responsible for the installation and turn up of new nodes within an existing ring or the creation of a new ring.  Our Install and Activation Technician II - Fiber to Tower will also support customer service augments. The role will assist with customer service configuration on core and cell site equipment.  Once the configuration is complete, the Install and Activation Technician II - Fiber to Tower will then proceed with performing circuit testing utilizing RFC2544 and Y.1731 or similar protocol.  

Everyone in the organization will ensure all new and change orders are complete each day by closely monitoring the Salesforce dashboards. The Install and Activation Technician II - Fiber to Tower is responsible for closing their tasks and orders in Salesforce. This position also provides Zayo's NCC advanced level technical support and training on new equipment and configurations.

NOTE: We're open to this role working in a remote capacity within the United States.

Responsibilities:

• Build configuration scripts and work with the field on Node Inserts into existing or new collector rings.

• Work with the field on new core turn-ups; replacing equipment for upgrades; and on service or core augments.

• Provision, test, and turn up new FTT services across the Nokia, Cyan, Ciena, Telco Systems and Cisco platforms.

• Provision new layer-2 services on the Nokia, Cyan and Cisco Routers.

• Test services using RFC2544 and/or Y.1731 and document results in Salesforce.

• Load new devices in SevOne.

• Daily monitoring of Salesforce dashboards for all new and change services; ensure all tasks and orders are properly closed in Salesforce.

• Assist with network / customer audits.

• Assist and Train FTT Install Tech I’s; Mentor Tech I’s on our team and teach them something new every day.

• Work directly with customers and provide a high level of customer satisfaction.

• Work nights and/or weekends as necessary for customer testing and turn-up. 

Qualifications: 

• Minimum of 4 (four) years of experience within the Telecommunications industry with an understanding of IP/Ethernet.

• Bachelor’s degree or equivalent from a four-year college or technical school and 2 (two) years related experience and/or training specific to IP and Ethernet networking; or equivalent combination of education and experience.

• Subject matter expert on Layer 1 and 2 of the OSI Model.

• Demonstrated experience in Ethernet and IP Engineering. Prior FTT engineering experience is a plus.

• Nokia NRS II, Cisco CCNA or equivalent is a plus.

• Ability to navigate Salesforce.

• Excellent communication skills, both verbal and written.

• Great customer service skills.

• Basic knowledge of Microsoft Word and Excel as well as the trouble ticketing and circuit inventory software.

• Must be able to support a flexible schedule, typically with advanced notice.

Pay Rate: