Payments and Fraud Shift Leader

<h2><strong><span data-contrast="none">Overview:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2> <p><span data-contrast="none">The function of the Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud</span><span data-contrast="none"> Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci</span><span data-contrast="none">litate internal communication, a</span><span data-contrast="none">s well as offe</span><span data-contrast="none">r guidance to payments analysts.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <h2><strong><span data-contrast="none">Main Responsibilities:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2> <p><span data-contrast="none">The main responsibilities include but are not limited to:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Allocation and prioritization of task during the shift.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Being the first line of contact for 3rd party providers regarding payments related issues.</span><span data-ccp-props="{"134233117":true,"134233