Client Account Manager

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

This position will begin June 1, 2026, and requires 1-week of onsite training in either our Houston or Denver office (TBD)   Title: Client Account Manager Location: Remote with travel up to 20%    Position Summary

The Client Account Manager (CAM) is responsible for managing a large portfolio of client accounts with a focus on high customer service, efficient execution, and revenue capture across repeatable, lower-complexity transactions. The CAM serves as a primary point of contact for day-to-day client needs, ensuring requests are handled promptly, transactions are processed accurately, and clients experience consistent, reliable service. 

This role serves as a key contact point for our valued clients, emphasizing volume, responsiveness, and operational excellence rather than deep executive advisory or complex account strategy. The CAM partners closely with Delivery, Managed Services, Sales Operations, and service-line teams to support renewals, change orders, and ongoing client activity, escalating more complex or strategic needs as appropriate.

Key Responsibilities 

Client Account Management 

• Manage a high-volume portfolio of client accounts, providing timely, professional, and customer-focused support. 

• Create and execute a lightweight, activity based annual plan of client activity by account (renewals, transactions, key touchpoints 

• Serve as the primary day-to-day contact for client requests, questions, and follow-ups. 

• Maintain regular client touchpoints to ensure satisfaction, awareness of services, and responsiveness to needs. 

• Coordinate internal teams to ensure client requests are tracked, communicated, and resolved efficiently. 

Transaction Management & Revenue Capture 

• Execute and manage repeatable, transactional client activity, including:  

• Software renewals (Microsoft and ISV) 

• MCA Connect IP transactions and renewals 

• Services renewals and extensions 

• Smaller change orders and incremental services requests 

• Ensure transactions are properly documented, approved, and handed off internally for execution and billing. 

• Support forecasting and tracking transactional revenue within the assigned portfolio. 

Customer Service & Satisfaction 

• Deliver a consistently high level of customer service, acting as a dependable and responsive point of contact. 

• Support client escal