IT Operations Engineer (Senior)

About snappi

At snappi, we are committed to a transformative mission: leveraging technology to empower individuals with true financial freedom. This is not merely a job; it is an exceptional opportunity to contribute to the creation of a neobank from its very foundation.

We invite you to be part of this journey. At snappi, we bring together top-tier talent to redefine the financial landscape, driven by a shared commitment to delivering innovative, accessible, and transparent digital banking solutions.

About the role

We are looking for an IT Operations Engineer to join our team. Snappi's IT is responsible for delivering, maintaining, and operating the Bank’s systems & platforms (both banking and enterprise/corporate). You will responsible to maintain, run and monitor snappi's IT ecosystem from infrastructure and application perspective.

The position reports to snappi's Head of IT.

Responsibilities

• Monitor the performance and availability of IT systems (incl. servers, networks, storage) and applications to identify and resolve issues proactively
• Manage production incidents and problems and coordinate their timely resolution with internal teams, vendors and service providers
• Maintain, run and monitor batch processes & job schedules of the banking solution applications
• Analyze system logs and data to identify trends, patterns, and potential issues, and take necessary actions to address them
• Perform business parameterization/configuration of banking solution, based on business demand (either through banking solution graphical or programming interface, i.e. SQL/shell script)
• Manage business parameterization changes in the frame of SDLC and release management
• Define, document and maintain accurate records of IT operations procedures, and troubleshooting steps for reference and knowledge sharing
• Manage changes & releases of infrastructure and software, in collaboration with the product and technical delivery teams
• Manage and monitor SLAs of business & technical services, internally developed or provided by 3rd parties
• Manage and maintain monitoring tools and systems to ensure timely detection of anomalies and performance bottlenecks
• Assess infrastructure, applications and processes, and collaborate with cross-functional teams to both identify areas for improvement and propose solutions to enhance efficiency and reliability
• Maintain IT asset management and configuration repositories
• Perform regular system maintenance operations, including patching, upgrades, and backups, following established change management procedures
• Manage IT vendors and lifecycle of IT provisioning from 3rd parties (evaluation, procurement, delivery, audit)
• Respond to and resolve information and service requests from end-users, providing timely technical support and troubleshooting

Requirements

• Bachelor’s Degree in Information Technology & Computer Science, or equivalent work experience in similar IT/engineering domains
• Minimum 5 years’ experience in a similar role with responsibility of production workloads
• Hands on IT Operations experience on Microsoft Azure workloads
• Experience in incident & problem management
• Experience in management of batch processing & job scheduling tools
• Willingness to participate in an on-call rotation and respond to incidents outside of regular business hours
• Excellent interpersonal, listening & negotiation skills
• Strong verbal and written communication skills
• Keen eye on detail
• Problem solving attitude

Workplace Culture  

Our values are the foundation of everything we do. We are driven by results and a relentless pursuit of innovation. We believe in continuous learning, which ensures that both our team and our products remain at the forefront of the fast-paced fintech landscape. We prioritize building trust and are deeply committed to our customers, our team, and the broader society. At snappi, you will thrive in a dynamic workplace where your ideas and contributions will play a pivotal role in shaping the future of banking.

Benefits

Our benefits are thoughtfully designed not only with your well-being in mind but also to support your overall professional and personal growth. They include:

• Competitive Salary: Aligned with your experience and skills.
• Hybrid Work Model: Enjoy the flexibility to work remotely.
• Comprehensive Insurance: Medical and life insurance plans.
• Children's Savings Plan: A dedicated savings plan for your children’s future.
• Employer-Sponsored Pension: Secure your retirement with our pen