GCI Research Manager Collectibles

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. 

eBay is looking for an experienced consumer insights professional with strong consultation background that will help generate insights and drive actions to directly impact eBay’s Collectibles business globally. If you are passionate about championing the voice of the consumer to the forefront of decision making and have a passion for the collectibles world, whether it’s trading cards, comics, coins… this is your dream job. This role reports to the Global Consumer Insights Senior Manager, Focus Categories

What will you accomplish:

• Ability to create strong research briefs for internal and external research partners that sharply articulates the business question and research needs.

• Expertise in designing, planning, and conducting qualitative and quantitative research and deep knowledge of when to use what methodology to arrive to the most actionable insights.

• Cull and analyze data from interviews, focus groups or other qualitative or quantitative research. 

• Build compelling insights from completed research and analysis. Author executive-level reports and make informed recommendations to key partners and influencers that lead to action. 

• Build strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery. 

• Become an indispensable thought partner.

• Be a business leader who brings relevant insights to guide decision-making. Bring a point of view, provide clarity and put the customer voice in context, connecting the dots and inspiring action. 

What will you bring:

• Deep curiosity for understanding of eBay’s business priorities and how they translate into research needs to guide decision making. 

• Expertise in the latest research design techniques. 

• Inquisitive translation of business questions into design of research. 

• Strong analytical and strategic competence. Ability to distill practical insights from consumer data to deliver clear action-driving recommendations for Collectibles senior business teams in the US, DE and UK: cannot stop at the “what” but need to be able to clearly articulate the “so what” from research. 

• Strong verbal communication skills and experience with senior level client presentations and meetings.

• Collaborative attitude that allows candidate to work across a global organization to build a plan, get alignment, and execute it.

• Ability to operate independently and build out new programs, frameworks and best practice approaches. Expertise in working efficiently and effectively in a highly matrixed organization. 

Occasional travel may be required to the San Francisco Bay area (US) and/or other locations as needed. 
 

The base pay range for this position is expected in the range below:

$101,200 - $174,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to