Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Nebraska Methodist Hospital
Address: 8303 Dodge Street, Omaha, NE

Schedule: A mix of 8 and 12 hour shifts. Monday through Friday consists of 3pm-11pm and 11pm - 7am. Saturday and Sunday are 12 hours shifts, 7a-7p and 7p-7a

Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the age specific criteria.

Responsibilities:

Essential Job Functions

1. Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.

• Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.

2. Promoter of Service Excellence — Improves patient care/customer service and fosters personal responsibility.

• Gives praise and recognition for good performance.
• Contributes to growth, learning, and success of others.

3. Role Model — Connects people to each other and our patients. Sets an example with personal behavior/commitment to high standards.

• Is approachable and accessible.
• Cares about the well-being of others.
• Builds strong, positive relationships.
• Is present and punctual.
• Is consistent with fairness and is trustworthy.
• Demonstrates behaviors of leadership in actions, words and intentions.

4. Problem Solver — Achieves results by aligning resources with patients' needs.

• Takes initiative when necessary.
• Liaison for referring physicians, patients and families.
• Effectively analyzes problems/situations.
• Anticipates consequences.
• Confronts difficult issues directly with involved people.

5. Participative Decision Maker — Develops a consensus-based solution that serves the patient.

• Keeps his/her commitments.
• Acts with honesty and integrity.
• Demonstrates a desire to make an important contribution.
• Serves on various committees and attends meetings within scope of responsibility.
• Uses consensus to reach solutions.

6. Risk Protector — Secures the organization's long-term ability to serve.

• Communicates a clear vision of the organization.
• Supports the short and long-term goals of the individual department and units.
• Supports systems for better utilization of resources.

7. Catalyst — Supports the right people to serve our patients.

• Supports staff to ensure effective department workflow.
• Asks primary and pointed questions.
• Clarifies information between departments.
• Identifies/leverages other's unique strengths when it is necessary to assign tasks.
• Proactively identifies and resolves conflict.
• Provides coaching by one-to one mentoring.

8. Monitors the quality of care and customer satisfaction within the assigned patient care unit(s), demonstrating commitment to continuous Quality Improvement.

• Assists in monitoring specific risk management indicators for trends and patterns.
• Responds to and assists in implementing preventative measures to identify potential and emerging risk management problems on an ongoing basis.
• Ensures the implementation of practice or process change related to decisions made through Continuous Quality improvement.
• Identifies and analyzes potential or emerging customer service problems/needs and implements preventative measures.

9. Ensures compliance with appropriate standards relating to operations, safety and patient care as promulgated by regulatory agencies, accrediting commissions, professional associations, and Hospital board and administration.

• Reviews and revises procedures and policies which assure regulatory compliance and consistency between departments and services.
• Ensures compliance with safe and efficient use of equipment and othe