Vehicle Operations Support Specialist II

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

 What You’ll Do 

 Like we said, clients AND vehicles are two things you’ll be very comfortable with in this role.  It’s a varied, exciting job with a lot of hats to wear.  Try these on for size: 

       • Foremost, you’ll manage account relationships, maintaining effective 

         communications and ensuring customer requirements are met.  

       • You’ll review and update condition reports, then approve and audit the 

         vehicle repair reports.  

       • You’ll “walk” vehicles with account representatives and make 

         recommendations for reconditioning to increase vehicle value. 

       • When a customer has an inquiry about a vehicle, you’ll be responsive, 

         providing quality service and doing your best to resolve problems. 

       • You’ll communicate with Lot Operations and Recon departments to ensure 

         appropriate movement of vehicles to the shops as well as timely 

         completion of reconditioning.  

  

       • You’ll collaborate to prepare vehicles for sale and to ensure appropriate 

         scanning and organization. 

       • You’ll review vehicles in our sale line up, locate missing vehicles, and 

         work with account representative to ensure vehicles are ready for sale.  

       • Of course, you’ll follow all safety and health procedures and model the 

         behaviors related to such. 

QUALIFICATIONS

Minimum

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• Requires strong auto knowledge

• Excellent skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline

• Experience in auto industry desired

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and