Job Description Summary

Reporting to the Senior Manager, Distributor and Central Membership, this position is responsible for the administration of Central Membership eligibility and related dispute resolution processes for the GPO (National & Regional) and National Reference Lab agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.

Engaging and collaborating with our Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical Central Membership activities which manage business opportunities appropriately. Team will also ensure the effective implementation of critical chargeback, sales tracings and pricing claims activities to optimize US Region results and mitigate overall financial risk. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy. This position will utilize multiple ERP systems, reporting tools and support all BD businesses.

This role will partner closely with GPOs, RGPOs, NRLs, Distributor partners, IDN’s, Channel Management, Commercial Contracting teams, Chargebacks, Offer Development, Admin Fees, Analytics/Master Data, Customer Care and IT to maximize operational activities.

Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Essential Responsibilities:

• Resolve chargeback and price variance errors for contract membership and central membership specific error types in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.

• Perform customer/GPO member management to include Central Membership eligibility auditing and maintenance via GPO rosters and adjoining activities (roster adds, changes, and deletes)

• Assist with Central Membership alignment for all GPO migrations/transitions based on policy and customer designation

• Ownership and maintenance of the Central Membership Z004 Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned

• Ownership and maintenance of the GPO Partner Cross-Reference Table in Vistex to ensure appropriate alignment that drives contract pricing accuracy.

• Creation of Agreement (Z007) Trade Orgs in Vistex and TAHITI

• Significant collaboration with our distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our central membership processes in order to facilitate effective policies and procedures that will deliver sustainable results

• Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.

• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

• Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes

• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.

• Support organization through collaboration and initiatives to develop and drive b