Associate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn Engineering

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn Engineering

Job Profile Title

Information Technology Manager

Job Description Summary

Reporting to the Sr. Director of Learning Design & Technology, the Associate Director of Slate Systems & Data Insights provides strategic, technical, and managerial leadership for the CRM, data, and analytics supporting recruitment, admissions, enrollment, and student success initiatives within the Office of Academic Innovation (OAI). This role leads Slate CRM architecture and governance, defines office data strategy and standards, oversees reporting and analytics frameworks, and directly manages systems and analytics staff, including leading the Data Services and Solutions team. The Associate Director serves as the senior authority responsible for aligning platforms, data practices, and analytics capabilities with institutional and business priorities.

Job Description

Job Responsibilities

Strategic Systems & Data Leadership

• Provide strategic leadership and oversight for Slate CRM, data, and analytics platforms supporting OAI, including Slate and integrated systems.

• Define and maintain the long-term roadmap for Slate CRM architecture, data strategy, analytics capabilities, and platform integrations.

• Establish office-wide data governance frameworks, standards, definitions, naming conventions, access controls, and metadata practices.

• Ensure the security, privacy, and integrity of CRM and analytics systems by establishing and enforcing security standards, user access controls, and data handling protocols in alignment with institutional policies and regulatory requirements.

• Serve as the senior decision-maker for system design, data architecture, and analytics priorities across OAI.

Slate CRM Architecture & Administration

• Leads the technical architecture, configuration, and ongoing evolution of Slate CRM instances supporting admissions, marketing, enrollment, and student success.

• Provide oversight and direction for complex automated communications, workflows, population logic, and third-party integrations within Slate.

• Oversee system administration, including user provisioning, role-based access, audit practices, and change management controls, to ensure secure and reliable system operations.

• Establish standards and best practices for data imports, deduplication, database hygiene, and lifecycle management.

• Serve as the senior subject matter expert on Slate CRM, evaluating new features, enhancements, and tools for institutional adoption.