FLEX Senior Manager, AX Product Designer

This is a temporary position.   

Reporting to the Director, Associate Experience UX and Design Systems, the Flex Sr. Manager, AX Product Designer plays a critical role in creating industry-leading associate-facing (employee-facing) digital experiences across the full portfolio of Marriott International brands.

 

The ideal candidate has experience rooted in an empathetic understanding of both the associate’s physical and digital environments and where the two connect/overlap. The Sr. Manager, AX Product Designer advances digital experiences that deliver exceptional user-experience to our enterprise-wide associates. This role works closely with product management, business, and technology colleagues to meet needs across our various associate groups.

 

A strong portfolio is critical. Your portfolio should showcase experience in UX, UI, and/or product design, particularly highlighting strong visual skills, simplicity and ease-of-use. Experience with SaaS and/or enterprise tools is a huge plus. Candidates should be prepared to discuss their role in the work included in the portfolio.

 

CANDIDATE PROFILE  

 

Education and Experience Required

8+ years experience in digital product design, UX/UI, and/or experience design.  
4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience 
Demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products; ideally with associate/employee-facing and/or enterprise products 
Solid background/understanding of UX, design thinking, methodology, and design operations 
Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind 
Understands and advocates for associate needs and how those manifests through digital experiences 
Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality) 
Proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy 
Communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation and deliverables 
Proven ability to collaborate with cross-functional teams in support of specific business and development priorities, work well with counterparts from various disciplines, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills 
 

 

Education and Experience Preferred

Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization 
Demonstrated ability to deliver results under ambiguous landscapes, breaking complexity into understandable chunks, bringing ambiguity into focus 
Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes 
Strong grounding in general usability and transactional design best practices 
Demonstrated success in working in a large-scale design team, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space 
Experience with Agile / SAFE development methodologies preferred 
CORE WORK ACTIVITIES  

 

Managing Work, Projects, and Policies

Meets deadlines once agreed upon; ensures teams and directs also meet deadlines 
Provides regular status updates through appropriate channels 
Successfully and autonomously support multiple tracks of work at once 
Accepts critique and critiques work of others in a helpful and professional manner 
Communicates in a timely and appropriate manner 
 

Demonstrating and Applying Discipline Knowledge

Where appropriate, communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables. 
Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation 
Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products 
Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience 
Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications 
Partners closely with the Customer Experience (CX) teams to ensure continuity across Customer and Associate channels, where applicable. 
Works collaboratively with other sub-disciplines in Us