Delivery Operations Assistant

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.



Position summary
Reporting to the Director of Delivery Operations, the Delivery Operations Assistant will primarily be an executor, driving the internal optimization projects prioritized by leadership to completion. In this role you will provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations. 

What you’ll do

• Perform administrative and clerical tasks to support Nava’s delivery operations 
• Scheduling and calendar management, email prioritization, travel coordination, expense report management, executive event coordination, executive meeting support for the Delivery Team
• Support process improvements for Nava's Delivery Organization
• Organize and manage data gathered in client satisfaction interviews 
• Facilitate collection of project delivery data so Delivery leaders are able to conduct portfolio analysis and management
• In coordination with People Operations, manage non-billable activities like training and practice building
• Other duties as required

Required skills

• Experience interfacing with executives and managing their schedules
• Experience utilizing G-Suite (Google Calendar, Google Drive, Google Docs/Sheets, and Google Groups) or other scheduling software
• Fluency with Mac
• Understanding of how to gather the context required to make progress
• Ability to thrive in a fast-paced environment with ever-changing priorities
• Experience working in operations roles at a professional services organization
• Experience supporting software delivery teams in an operational role
• Experience planning and executing large initiatives and processes, inclusive of efficient process design and change management
• Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner
• Ability to build and form strong relationships with both the internal team and external vendors and work harmoniously with others
• An adaptive, proactive, empathetic, tenacious, and positive mindset
• Highly organized, resourceful, reliable, and detail oriented approach
• A critical thinker with a problem-solving mind

Desired skills

• Experience working with state and federal government clients
• Experience working cross-functionally with people operations/HR ,business operations teams, and program management 
• Experience with Google Suite, Atlassian suite, and other project management and resource management tools

Other requirementsAll roles at Nava require the following:Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hiredWork authorization that doesn’t require visa sponsorship, now or in the futureMay be subject to a government background check or security clearance, depending on the contract

Perks working with NavaHealth coverage — comprehensive medical, dental, and vision plans to support your overall health needsInsurance coverage — Nava provides disability, life, and accidental death insurance at no costTime off — vacation, holidays (including Juneteenth), and floating holidays to rest and rechargeCompany holidays — enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonusParental leave — paid time off for new parents, plus weekly meals delivered to your home