Patient Relations Clinical Specialist - 36hrs

Status

Part-Time

Standard Hours per Week

36

Job Posting Category

Nursing, Social Services

Job Posting Description

Department Summary:
Providing a compassionate, safe, and respectful environment by facilitating communication between patients, families, and staff; addressing and resolving concerns and grievances; and providing education on patient rights.

Key Responsibilities:

• Receiving, tracking, responding to and facilitating resolution of patient/family questions, complaints and concerns.
• Interpreting and advising on hospital policies and procedures.
• Collaborating with multidisciplinary clinical and support teams
• Provides assistance and consultation to hospital staff in resolving difficult situations.
• 36 hours; 4 – 9hr shifts/week.  On-site to start/orientation, then partially remote.

Minimum Qualifications
Education:

• Bachelor's degree required.
• Bachelor’s degree in Nursing or Social Work preferred.

Experience:

• 5 years of healthcare experience; previous experience in Patient Relations preferred.
• Bilingual skills strongly preferred.
• Strong written and verbal communication, negotiation, and analytical skills to resolve complex problems.

Licensure/ Certifications:

• A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse (RN) or a Social Worker preferred.

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only

Pay Range

$94592.16-$151341.84 Annual