Administrative Assistant - Quality Improvement

Supports the implementation of compliance initiatives related to clinical record documentation and chart maintenance standards across the STRTP, TSCF, and LACCD programs, while also contributing to quality improvement activities and projects as assigned for all programs.

ESSENTIAL JOB DUTIES

1. Opens and maintains client profiles in the Electronic Health Record System (EHRS); collaborates with co-workers to ensure accurate and up-to-date client files.
2. Creates and maintains placeholder (“dummy”) files for the offsite STRTP location to support documentation needs and licensing requirements.
3. Conducts thorough reviews of open and closed client files using a standardized checklist; identifies and requests missing documentation to ensure compliance.
4. Uploads daily incident reports into Exym to maintain accurate and complete records.
5. Generates billing reports for the business office related to STRTP program activities.
6. Actively participates in quality improvement committees to support program development and compliance.
7. Performs data entry tasks as assigned by the supervisor, ensuring accuracy and confidentiality.
8. Works closely with the Quality Improvement department, administrative staff, therapists, and case managers to support the collection and maintenance of client data.
9. Assists in maintaining the office space, quality improvement storage room, and client records room in coordination with co-workers.
10. Completes additional projects and assignments (including special projects) as directed.
11. Attends required onsite and offsite training sessions to stay current with program standards and procedures.

1. Bachelor’s degree in a behavioral science or related field preferred. 
2. Two years of working experience in related field required. 
3. Working knowledge of DMH and Title 22 documentation preferred. 
4. Working knowledge of quality improvement practices preferred.
5. Knowledge of privacy and security standards (HIPAA) preferred.
6. Strong writing, communication, and teamwork skills with an ability to be a self-starter.
7. Must be efficient in Microsoft Office (Word, Excel, Power Point and Access).
8. Proficient in maintaining and tracking of information (outcome measures/ reporting).
9. Knowledge of Electronic Health Record Systems (EHRS), Los Angeles County’s Integrated System (IS) and IBHIS preferred.
10. Must have visual, physical and technical ability to independently operate a computer and a variety of office equipment, including telephone communications switchboard.
11. Will require bending, stooping, filing and lifting of general office and health records.
12. Must have ability to visually review data, hear and verbally communicate with others.
13. Must be able to pass criminal/fingerprinting background check, TB test, physical exam and drug screen tests.  Must have valid CA driver’s license and a clear DMV record or CA ID card.
14. All employees, regardless of position, serve as role models for children and adolescents who are served by our Agency.  Therefore, each employee must all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems.  The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions, as well as appropriate role modeling.  Hostility, aggression and unnecessary or inappropriate physical actions as well as inappropriate emotional expression is not acceptable.