Implementation Project Manager

Description

Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company – we're building the category-defining platform that will transform how an entire industry operates.  Here's the reality of our trajectory:

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M+ doors on our platform, displacing legacy systems

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
OverviewAs an Implementation Project Manager, you are the client relationship owner and central coordinator for the pre-go-live implementation process. You orchestrate a team of specialized Solutions Consultants (Admin, Accounting, Action Items) and the Integration Coordinator to deliver exceptional client onboarding experiences. Your focus is on client relationship management, cross-functional coordination, and ensuring clients are fully prepared and confident for go-live. You will coordinate specialist efforts but will not conduct software training or configuration yourself - instead, you ensure seamless collaboration between specialists and successful handoff to the Customer Enablement team at go-live. 

Accountability Key Initiatives

• Client Relationship Experience
• Specialist Team Coordination
• Successful Go-Live Delivery

Expectations for Success

• Client Go-Live Date Accuracy
• Client Satisfaction at Go-Live
• Specialist Coordination Quality
• Client Communication Excellence
• Client Escalation Rate 
• Handoff to Customer Enablement Quality
• Client Preparation Score

Responsibilities
Client Relationship Management 

• Serve as primary point of contact throughout the pre-go-live implementation process 
• Conduct partnership alignment, discovery, and regular project plan calls with clients 
• Manage client expectations and provide consultative guidance on implementation approach 
• Build trust and confidence through proactive communication and issue resolution 
• Conduct owner touchpoint calls to assess go-live confidence throughout process 

Specialist Team Coordination 

• Coordinate scheduling and deliverables across Admin, Accounting, and Action Items Solutions Consultants 
• Work with Integration Coordinator to ensure banking, payment, and third-party integrations are ready 
• Partner with Data team on migration scheduling, data quality validation, and import coordination 
• Facilitate handoffs between specialist teams and ensure continuity of client experience 
• Monitor specialist work quality and timeline adherence across all functional areas 

Project Planning & Execution 

• Develop and manage detailed project plans with specialist input and coordination 
• Monitor progress across all specialist workstreams and maintain overall timeline 
• Proactively identify potential issues and coordinate solutions across specialist teams 
• Ensure all pre-go-live deliverables are completed and validated before go-live 

Process Improvement & Innovation 

• Gather feedback from clients and specialist teams to improve coordination processes 
• Identify opportunities to enhance PM coordination and specialist collaboration 
• Leverage AI tools for project tracking, client communication, and coordination optimization 
• Explore AI applications for predictive project management and automated status reporting 

Transition Management 

• Ensure smooth transition from Sales team with complete client context and expectations 
• Coordinate comprehensive handoff to Customer Enablement team at go-live 
• Provide detailed client documentation and specialist insights to CES team 
• Validate client readiness for post-go-live adoption and optimization phase 

Cross-Functional Collaboration 

• Partner with Data team on migration timelines and quality validation 
• Coordinate with Integration Coordinator on technical setup and testing 
• Work with all specialist teams to ensure integrated delivery a