Manager, Customer Experience Operations

As a Manager of Customer Experience Operations, you will use your data expertise to deliver high-quality reporting and operations analytics. In addition to helping key stakeholders answer business-critical questions, you’ll be entrusted as a domain expert in many facets of Caesars Digital Customer Experience vertical, and asked to proactively ideate on and evaluate new opportunities driven in data analytics. 

What You Will Do:

• Drive commercial value through insightful data analysis
• Use abstract thinking to identify business opportunities and pinpoint problems
• Work with a range of stakeholders in the Customer Experience Vertical to conceive of, pilot, test, and implement self-service data tools across VIP, Payments, Fraud, and Customer Support
• Educate stakeholders on how to best interpret data insights and measure performance in your areas of domain expertise
• Consolidate data from disparate sources to enhance understanding and paint the most holistic picture of the Caesars Digital customer
• Demonstrate the value of your analytical output by enabling better decision-making across the business
• Improve and continually refine analyses and reports, as business requirements develop
• Conduct ad hoc data validations and investigations

What You Will Need:

• Bachelor’s degree in computer science, mathematics, or related field
• 3+ years’ experience as a data analyst
• Experience in the legal sports and iGaming betting industry preferred
• Experience owning ETL processes
• Proficient in SQL
• Proficient in Tableau

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.