Customer Success Upgrade Project Manager

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. 

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Customer Success Upgrade Project Manager

WHAT YOU’LL DO:   

The Customer Success Upgrade Project Manager on the Customer Success team is responsible for managing and overseeing multiple customer upgrade projects to ensure successful and on-time delivery of solutions for clients. This role includes managing project scopes, schedules, risks, and deliverables while fostering collaboration across diverse teams. As an individual contributor, this position will focus on managing project resources and mentoring team members to drive efficiency and maintain alignment with Duck Creek Technologies' mission, vision, and values. Lead and manage project teams to deliver client-focused solutions.

• Oversee day-to-day project activities, schedules, and deliverables. 

• Prepare comprehensive project plans, including detailed schedules, estimates, and resource allocation. 

• Monitor project milestones and ensure consistent reporting on deliverables, risks, and issues. 

• Manage project scope and implement change management processes when necessary. 

• Communicate project progress and key updates to leadership and stakeholders, including customers and executives. 

• Analyze interdependencies between business needs, operations, and technology to identify potential risks. 

• Develop and deliver progress reports, presentations, and updates tailored to diverse audiences. 

• Mentor, guide, and develop team members to foster professional growth and enhance team performance. 

• Ensure compliance with Duck Creek's core values and operating principles across project execution. 

• Build and maintain effective relationships with internal and external stakeholders to align goals and expectations. 

• Execute all duties in alignment with Duck Creek's mission to empower insurers and provide innovative technology solutions.

WHAT YOU’VE DONE:   

REQUIRED: 

• Bachelor’s degree or equivalent experience in a relevant field. 
• Project Management Professional (PMP) certification is a plus. 
• Minimum of 8 years of professional experience, preferably in project management or a similar role.
• Demonstrated success in leading projects on-time, within budget, and within scope. 
• Proven experience managing and motivating cross-functional project teams. 

PREFERRED: 

• Advanced degree in a related discipline (e.g., business administration, engineering, or IT). 
• Familiarity with the insurance technology industry. 
• Experience with enterprise software implementation projects.  

Knowledge, Skills, Abilities &a