Contractor Network Field Supervisor (Michigan territory)

Who we Are 

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

The Contractor Network Field Supervisor is responsible for overseeing all field work performed by contractors and work quality as required by our terms and conditions and, if applicable, partnership agreements. The Contractor Network Field Supervisor is accountable but not limited to ensuring all contractors meet safety requirements, practices, and adhere to all safety regulations and policies. Responsibilities include recommending and successfully implementing strategic initiatives that effectively manage contractor costs and improve the customer experience. The person will be relied upon to provide expertise in the pursuit of new business, contractor procurement, escalations, settlements, and business planning.  

This role is based out of your home office in Michigan (Michigan residency required) and will require 50% travel to visit local job sites on a daily basis. Majority local travel with some overnight travel. 

Responsibilities include but are not limited to:

• Maintains an appropriate geographic coverage between consumer locations/concentrations and contractor service locations.  
• Works closely with Scheduling and Dispatch Administrator regarding contractor dispatch activities.  
• Ensures that services are provided in a safe, timely, and cost-effective manner while ensuing full Dispatch utilization.    
• Ensures partnership Service Level Agreements are met by contractors and addresses any compliance issues with contractor directly.  
• Meets with partners both face-to-face and virtually in order to maintain a strong working business relationship and is responsible for keeping Contractor Network Manager and relevant parties updated.  
• Establish best practices that are adaptable to future partners and partnerships and work to support business development with proposals to promote program viability and value.  
• Confirms completion of contractor repair assignments, verifies actual repair costs billed to contract rates, investigates any unusual expenses, and prepares the contractor invoices for payment.  
• Be a champion of safety and hold contractors accountable to local, state, and AWR safety standards.  
• Conducts safety program spot checks to ensure contractor compliance with safety policies and practices and utilizes OSHA toolbox training for field superviso