Vice President Slot Operations - Las Vegas Properties
MGM Resorts InternationalAbout the role
Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.
Primary Responsibilities:
The Vice President of Slot Operations provides strategic leadership and direction for the Slots department, in close partnership with the Vice President of Casino Operations and the Gaming Center of Excellence. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's Slots department. All duties are to be
performed in accordance with departmental and property policies, practices, and procedures.
Drives high levels of employee engagement and guest service throughout the Slots department.
Drives financial and operating results for Slot Operations.
Ensures that all activities and practices adhere to the policies, philosophies and regulations of the state’s Gaming Control Board.
Collaborates with Vice President Casino Operations to identify the annual business plan and tactics for the Slot Operations division that drives the Property’s overall Strategic Plan.
Collaborates with Gaming Center of Excellence for proposed improvements to floor layout, equipment or procedures based upon observations and documented facts and reports and ensures the moving of gaming equipment is in accordance with gaming board regulations.
Partners with Gaming Center of Excellence for the acquisition of all stock, supplies, materials, components, and gaming equipment.
Partners with Corporate Gaming Center of Excellence to review, approve or deny recommendations for changes to the Slot Department technical and operational policies and procedures.
Oversees the Slot Operations and Slot Technical teams to include efficient staffing, team member development and training, performance management and policy enforcement.
Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompasses the company’s diversity commitment; adherence to the company’s status quo third part representation philosophy; compliance with the company’s policies, legal requirements and collective bargaining agreements.
Manages the slot operations to ensure performance, appropriate machine mix, game configuration, and suitable game placement and layout.
Ensures the timely and accurate repair of all slot machines on the casino floor.
Maintains effective communications within Slot Operations and with Table Games, Player Development and Special Events to maximize effectiveness and enhance guest service.
Ensures optimum performance of the department by recommending continuous improvement recommendations and implementing techniques to improve productivity, increase effectiveness and decrease costs.
Ensures delivery of SHOW and all Guest Experience initiatives, aligning with the property’s individual brand and Culture of MGM Resorts International.
Minimum Requirements:
Bachelor's Degree or equivalent experience
6+ Years of prior relevant experience
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