Community Support Supervisor

Job Description:

Job Title: Community Support Supervisor
Location: Bolivar, MO.
Department: Youth Community Services
Employment Type: Full-time

Job Summary:

The Community Support Supervisor provides support to a team of Community Support Specialists by using advanced knowledge of psychological concepts, evidenced based interventions and coordinating delivery of mental health services to lead their team in conjunction with other services provided by practitioners and community partners. Supervisor conducts initial and annual psychosocial assessments, and develops client-centered, strengths-based treatment plans.  

The Community Support Supervisor position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Hold regularly scheduled individual supervisions and administrative team meetings.
• Provide clinical oversight and guidance for client treatment on an as needed basis, to include appropriate addendums to annual treatment plans.
• Assist team members in identification of case management needs.
• Review all critical intervention plans and become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.
• Assist team members in the effective management of their time and schedule.
• Be readily available to serve as back up to team members when they are unavailable (due to being with other clients, sickness, vacation, etc.) or in need of additional expertise.
• Complete all documentation of services in a timely manner as outlines by the P&Ps.
• Accompany team members to visit client homes on at least a monthly basis to assure team member safety and quality performance.
• Regularly review and monitor written documentation, to assure compliance with documentation requirements, particularly for new team members who are within their probationary period.
• Provide coaching and opportunity for growth of team members through positive praise, corrective/constructive feedback and employee discipline when appropriate.
• Complete intakes and annual assessments, including documenting diagnoses, psychosocial histories, key clinical findings, recommendations and other aspects requiring the services of a QMHP.
• Participate in the development of the master, annual and 90-day reviews of treatment plans, utilizing a client-centered and strengths-based approach.
• Facilitate and participate in clinical staffing of clients who may require a higher level of care or more extensive consultation for treatment.
• Report all critical incidents and staff responses to the supervising Assistant Director and/or Director and Risk Management Department.
• Facilitate the hiring and training of new staff as needed.
• Evaluate each team member according to the performance evaluation guidelines.
• Review all travel vouchers and certify mileage claimed is reasonable and for medically necessary activities and audit EHR to verify service provision.
• Performs other duties as assigned by supervisor or as deemed necessary by the department.

Knowledge, Skills, and Abilities:

• Must be able to establish effective relationships and demonstrate exceptional customer services skills via telephone, email and in-person interactions.
• Must be able to follow direction and accept supervision.
• Must have excellent knowledge of community resources and the ability to engage community partners effectively in the treatment of youth.
• Must have a willingness to lead by example and to reflect on and further develop leadership qualities.

Experience and/or Education Qualifications:

• Master’s degree in Psychology, Sociology, Social Work or related field – Preferred
• Must have or obtain a valid Driver’s License within two (2) weeks of employment
• Must have access to a personal vehicle for occasional transport of clients. 
• Proficient in Microsoft O