Senior Systems Analyst

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Sr. System Analyst is a valued member of an agile technology team, they partner with the Product Manager to understand upcoming work based on product backlog and roadmap and break down projects into epics and user stories for Developers and Testers. The Sr. System Analyst partners with the application Technical Lead to understand application specifications and configuration and collaborates with the agile team to assist with technical design and write user stories that include detailed technical requirements to create or modify an application to meet business objectives. The Sr. System Analyst has deep understanding of both the business domain/impacted stakeholder groups, and technical product or application, including upstream/downstream impacts. The Sr. System Analyst may collaborate with other technology teams to align requirements and dependencies for upcoming projects. The Sr. System Analyst investigates incidents or issues to determine the functional cause, using SQL or other tools to query databases, review log files and application telemetry, and inspecting JSON/XML messages for interfaces. The Sr. System Analyst creates ad hoc reports and dashboards using application data and other sources for IT Leadership, stakeholders, and partners. The Sr. System Analyst examines and document current state system configurations and configures SaaS products or Safelite applications.

What you will do

• Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements

• Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc.

• Collaborate with Tech Lead and technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change

• Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started

• Manage and maintain the product backlog (in Jira or similar tool)

• Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams

• Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc.

• Create reports and dashboards using system data and other data sources

• Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools)

• Vendor communication, collaboration, and coordination

• Analyze document current state system configurations and configure SaaS products or Safelite applications

• Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises

• Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application

• Understand their team’s product and technology roadmaps and can articulate their team’s top priorities

• Understands their team’s upstream and downstream dependencies for production support and project dependencies

• Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team