Design Applications Services Lead Analyst

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Oversees the day to day operations of the regional DAS team. Responsible for understanding, interpreting and communicating accurate lighting controls design projects to internal and external teams. Responsible for ensuring quality Request for Assistance (RFA) output and customer satisfaction.  Uses  visual controls software to help generated and amend deliverables. Collaborates with the regional CSD's to support controls sales. Responsible for helping onboard new hires, tracking team metrics, agency interactions, as well as management of escalations.    
 

Key Tasks & Responsibilities (Essential Functions)

• Responsible for the overall operations and results of lighting controls systems and product application to sales agents and customers.  Provides expert application support for both internal and external customers as it pertains to product applications for quotes and designs.        
• Performs quality control tasks for the design services provided to agency partners and customers including triaging and quality control of projects and actively seeking feedback to improve services. Uses KPIs to evaluate performance and progress of daily tasks to identify areas for process improvement.        
• Reviews and adjusts project schedules and employee work queues including cross region scheduling. Collaborates with regional sales teams to pinpoint opportunities and offer expertise.        
• Works with design engineers and agency partners to resolve escalated customer design issues pertaining to pre/post order applications errors. Provides engineering support and communicates cross-functionally with other areas.        
• Maintains and drives a positive relationship with our agency partners to provide them with the best support possible.        
• Provides onboarding, training, and technical development to lower team roles.

Education (minimum education required)

Bachelor of Science

Skills and Minimum Experience Required

• 8-10 years experience    
• Building construction and design knowledge including computer aided design, electrical components, relays and electrical theory.            
• Ability to work independently as well as on a team including strong leadership skills, high degree of personal responsibility and ability to maintain and attitude toward improvement and innovation.              
• Excellent verbal and written communication skills including ability to discuss solutions with customers.            
• Proven problem solving, conflict management and negotiating skills both internally and externally.            
• Ability to work remote.            

Physical Requirements

• Light work

Travel Requirements

• 1-20%

Other

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

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