Lead Cashier I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

 

Role Description: Lead Cashier

 

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

 

Responsible for:

• Creating a lasting impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program

• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

• Reading cues and determine customer’s needs

• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality

• Perform cashier end of shift audits in partnership with store management

• Verify/approve/complete return process in accordance with Policy

• Ensure repairs are processed in accordance with Policy in partnership with management

• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

• Assist in training and development of Cashiers in partnership with management

• Monitor and report any equipment issues to management

• Maintaining SKU integrity

• Maintaining Cashwrap organization and cleanliness

• Suggesting multiple add‐ons and selling gift cards

• Maintaining media and cash accurately and in compliance with Policy

• Delivering product purchases to the customer appropriately

 

 

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly

• Positive attitude and energy

• Takes ownership of role

• High level of personal and professional integrity

• Highly collaborative

• Appropriate sense of urgency

• Remains balanced and focused and maintains composure under pressure

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

• Comfortable with technology

• Willingness and abi