Inside Sales Representative - Express Scripts - Remote

**This position is remote, must in live one of following states: Texas, Florida, Georgia, Pennsylvania, Illinois, Tennessee, Missouri, Arizona, Ohio**

Please took at your time zone to determine training schedule & post training schedule.

Training Schedule:  

EST: Monday – Friday 9:00AM – 5:30PM

CST: Monday – Friday 8:00AM – 4:30PM

MST: Monday - Friday 7:00 AM - 2:30 PM

PST: Monday - Friday 6:00 AM - 3:00 PM

Post Training Schedule:

EST: Monday – Friday 10:30AM – 7:00PM EST

CST: Monday – Friday 11:30AM - 8:00PM CST

MST: Monday - Friday 10:30AM – 7:00PM MST

PST: Monday - Friday 9:30AM - 6:00 PM PST

Roles and Responsibilities:

• Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy.

• Take overflow of patient calls to assist with converting to Express Scripts Home Delivery or answering any basic customer service questions and order status related questions. 

• Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery.

• Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner.

• Other special projects as assigned.  
   

As an Inside Sales Representative, you will work with patients, managing inbound and outbound calls where you will be responsible for understanding the members benefit plan design to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy.  Specifically, you will provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services.

This role is on the front lines with patients, addressing customers with care, detail, and most importantly, empathy. To be successful you should be able to build instant rapport, achieve customer satisfaction, and close the sale.  A top Inside Sales Representative should be able to work in a fast-paced rewards driven workplace.  Ideal candidates will be energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.

Scope:

Targeting patient population with the purpose of driving script volume and revenue to Express Scripts Home Delivery Pharmacy. 

Knowledge and Abilities

• Ability to professionally influence patients to utilize Express Scripts Home Delivery Pharmacy by use of informative practices.
• Excellent oral and written communication skills including the ability to explain and answer questions clearly and concisely.
• Problem solving skills including overcoming objections.
• Ability to adapt in a dynamic work environment.
• Work in a fast-paced environment and quickly learn internal applications and systems. 

Qualifications:

• High School Diploma / GED required.

• 2+ years Customer service experience or sales experience preferred.

• Excellent phone and sales skills

• Relevant experience with customer service

• Call Center experience preferred

• General PC knowledge including Microsoft Office and Internet

• Ability to professionally influence members to utilize Express Scripts Home Delivery Pharmacy

What else you’ll love about working here:

• Benefits that start on day one

• Fun, friendly, and unique culture – Bring your whole self to work every day!

• Choice of three unique medical plans

• Prescription Drug, Dental, Vision and Life Insurance

• Employee Contributions for HRA and HSA accounts

• 401K with Company Match

• Paid Time Off and Paid Holidays

• Tuition Assistance

If you will be working at home occasionally or permanently, the internet connection must be obtained throug