Field Service Engineer II

Job Summary

Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area.   Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center.  Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both

 

Responsibilities

§  Independently performs moderate level, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical and automation solutions.

§  Regularly communicate with director level nursing and pharmacy staff.

§  Work on problems of advanced scope where analysis of situations or data requires a review of identifiable factors.

§  Addresses complex issues that occur during service events with some support.

§  Provide feedback to hardware specialist team.

§  Participate in cross functional initiatives as the Field Service representative.

§  Participate in various field projects as necessary

§  Provides coaching and mentoring as needed.

§  Fully document all service events according to Omnicell's policies and procedures.

§  Meet company guidelines for response time and service levels

§  Escalate product bugs, malfunctions, and design issues through support channels.

§  Participate in various staff meetings

§  Maintain service quality and customer satisfaction

§  Manage parts inventory and return materials process

 

Required Knowledge and Skills

§  Detailed knowledge of systems and equipment troubleshooting and problem resolution.

§  Ability to provide basic product training on site.

§  Strong computer systems skills: Windows 10, Networking.

§  Advanced English verbal and written communication skills.

§  Strong organization skills

§  Ability to evaluate multiple customer issues and set priorities, and to manage processes

§  Ability to read electrical schematics and mechanical drawings.

§  Ability to deal effectively with customers.

 

Preferred Knowledge and Skills

§  Knowledge of FDA regulations for medical devices and Quality Management Systems

 

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

 

Basic Qualifications

§  Bachelor’s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR
seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.  

 

Preferred Qualifications

§  Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.

§  Coursework in Network Engineering, Robotics or Electronics

§  Experience working in a hospital environment

 

Work Conditions

§  Must be able to lift 50 lbs. to approximately 5 ft. high

§  Available 24 hours a day, Monday through Friday and for weekend on-call rotations

§  Frequent local travel in primary area

§  Backup support in adjacent areas as needed

§  Provide work area at home and space for trunk stock inventory