Manager, Facilities Operations (Residential Operations)

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education, Health and Counseling Center, Student Engagement and the 4D Experience, the Dean of Students Office, and Budget, Operations, and Divisional Resources.

Departments within the above areas include Student Engagement and 4D Experience; Fraternity and Sorority Life; Social Justice Education; Health and Counseling Services; DU Student Disability Services; The Cultural Center; First@DU; Learning Effectiveness Program; Veterans and Military Resources;  Student Outreach and Support; Student Rights & Responsibilities; New Student and Family Programs; Driscoll and Community Commons; and more.

Department Summary

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2800+ students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment that promotes diversity, community service, and fosters leadership development and engaged staff and students.   

Position Summary

Under the supervision of the Assistant Director of Residential Operations, the Manager of Facilities Operations is a member of the Housing and Residential Education team. The Manager of Facilities Operations is primarily responsible for managing day-to-day operational processes, including overseeing Fraternity and Sorority Life properties and staff, Front Desk Operations, managing select operational processes, and general facilities management support. This position will assist in developing and managing housing and occupancy management systems (StarRez, C-Cure, Persona, etc.) and corresponding processes, including but not limited to room change, contract breakage, reporting, housing extensions, meal plan administration, and damage billing. Additionally, this position performs various administrative and operational functions, including, but not limited to, supporting opening and closing procedures, damage billing coordination, front desk operations, assisting with facilities management, coordinating off-campus services and events, and managing fraternity and sorority DU-managed houses.

The Manager of Facilities Operations is responsible for the direct supervision, training, and evaluation of three (3) Fraternity & Sorority Life House Property Managers and two (2) Residence Services Coordinators.  The Manager of Facilities Operations supports furthering the mission of the University of Denver, the strategic initiatives of the Division of Student Affairs and Inclusive Excellence, and the mission, vision, and core values of Housing and Residential Education.

Essential Functions

Residential Operations & Facilities Management

• Coordinate the day-to-day execution of operations for facilities in residential buildings, including work order review, building maintenance, facility issues, preventative maintenance, emergency maintenance, and coordination of select vendors , and serve as the liaison to Facilities Management & Custodial Services along with the Director
• Coordinate the project management and implementation of operational processes, including logistical assistance with opening/closing coordination, coordination of transitional periods, management of the early arrival program, break, damage billing and summer housing
• Assist with off-campus services and coordinate efforts & events to provide resources and oversee an online housing website, Off-Campus Partners with the Coordinator of Facilities Operations
• Oversight and management of all residence hall front desk operations by supervising two (2) full-time Residence Service Coordinators and mail services
• Coordinate the damage billing process and administer it through StarRez housing software with the support of the Resident Director staff
• Serve as contact with select vendors; coordinates and assists the Director with procurement for Residential Operations
• Serve as the liaison between Housing and Residential Education and appropriate