Consumer & Community Banking Operational Risk - Senior Associate

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

This position will be part of the Consumer & Community Banking (CCB) Operational Risk Management (ORM) organization that provides oversight for Consumer & Community Banking businesses and functions, the main focus will be acting as the Business Support for CCB Operational Risk and Operational Risk Support for Business Banking and Chase Auto. The ORM function supports the development and maintenance of a strong operational risk management culture by working closely with the Business, Technology, Legal, Risk, Controls, Compliance, and Audit functions to provide expertise on operational risk matters. 

Job Responsibilities

• Acting as owner for SharePoint and Teams sites for CCB Operational Risk to execute controls for this information and identify opportunities utilizing this technology
• Acting as Business Support for CCB Operational Risk scheduling meetings for the organization, updating leadership, Business Resiliency Manager, and maintaining organizational documentation
• Assisting in developing executive level communication including CCOR Flash escalations, Town Hall presentations, and regulatory presentations
• Assist in the execution of a complex Operational Risk program to manage operational risk exposure in a dynamic and evolving area of the firm
• Assist in assessing the key risk & performance indicators, and other controls to identify negative trends and potential control gaps within Consumer and Community Banking
• Assist in establishing testing, in coordination with the Testing Center of Excellence, to provide holistic operational risk coverage and evaluate controls to identify control breaks or gaps, and escalate and raise issues as needed
• Maintain awareness of risk and control issues within the CCB LOB whether business or second-line identified or from internal/external audit
• Foster effective partnerships and collaborate with business and Control partners

Required Qualifications, Capabilities, and Skills

• Bachelor's or Legal degree in relevant technical or quantitative fields (e.g. Finance, Accounting, Business, Economics, Computer Science, etc.) or comparable work experience required
• Professional with a background in operational risk, technology risk, compliance, control, or audit
• 3+ years banking experience and/or functional experience in Risk Management, Compliance, Control, Legal, Audit, or Technology Risk
• Strong communication skills, both verbal and written and attention to detail required
• Ability to analyze risk concentration areas, risk profiles, and leverage data from internal and external sources in order to comprehensively assess risk. 
• Ability to collaborate and establish relationships across organizations and employee levels, including senior leaders, with the confidence to formulate, advocate and lead ideas forward
• Ability to work with limited supervision and manage multiple tasks while exceling in a dynamic, demanding environment

Preferred Qualifications, Capabilities, and Skills

• Strong business analysis skills leveraging Business Analysis applications and Business Intelligence tools (Excel, Word, PowerPoint, Tableau, etc.) with the ability to quickly learn new applications
• Technical qualifications a plus, including understanding of data analytics, incident management, application testing, quality control, LLM & GenAI use,  and change & release management

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles