Senior Product Services & Management Analyst

Job Description

This role sits within the AI Product team and serves as the analytical and documentation backbone for a fast-moving, enterprise-scale AI platform. The Senior Product Services & Management Analyst will work closely with product managers, designers, engineers, and business stakeholders to translate complex business needs into clear, structured requirements and ensure those requirements remain traceable, actionable, and aligned throughout the delivery lifecycle. The ideal candidate brings strong analytical instincts, a collaborative mindset, and the organizational discipline to keep multiple workstreams moving without losing sight of the bigger picture. Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Job Responsibility

•  Authors and maintains core requirements documentation, including Business Requirements Documents (BRDs), Product Requirements Documents (PRDs), Functional Requirements Documents (FRDs) and Technical Requirements Documents (TRDs),  with a clear understanding of when and how each applies.
• Partners with product managers to decompose Jira Epics into well-structured user stories in Jira, applying consistent labeling, tagging, and linking conventions to maintain full traceability across requirements, design, and delivery artifacts.
• Establishes and manages requirements traceability matrices to ensure complete coverage from business need through design, development, testing, and release.
• Communicates requirements, risks, and status clearly to stakeholders at all levels , including executive audiences, with appropriate detail calibrated to the audience.
• Operates effectively in an emerging technology environment, comfortable with ambiguity, evolving requirements, and iterative discovery cycles typical of AI product development.
• Collaborates actively with design and engineering teams, translating between business intent and technical implementation while respecting each discipline's perspective and constraints.
• Monitors the evolving AI market, including generative and agentic AI developments, to inform requirements work, surface relevant capability gaps or opportunities, and keep the product team grounded in what's changing externally.
• Supports sprint planning and backlog grooming by ensuring stories are acceptance-criteria-ready and sequenced logically within the broader product roadmap.
• Supports customer success functions as needed, including triaging feedback from field users, synthesizing patterns into actionable product insights, and escalating issues through the appropriate product channels.
• Creates clear, audience-appropriate customer-facing documentation, including user guides, FAQs, feature summaries, and release notes, tailored to a non-technical enterprise workforce.
• Plans and facilitates training sessions, roadshows, and adoption enablement activities to drive platform awareness and effective use across the health system.
• Builds and maintains Jira dashboards and reports to provide real-time visibility into backlog health, requirements status, and delivery progress.
• Approaches delivery as a sustained team effort, prioritizing shared progress, knowledge transfer, and sustainable pace over individual output.

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.

• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
• Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates