IT Business Analyst/Project Manager

** Please note: Remote work is not available. This is an in house position and resides at the corporate offices of JW Pepper & Son, in Exton Pa.

J.W. Pepper was founded in 1876 and is the world’s largest retailer of sheet music, with a particular focus on the K12 education market, offering over 1.2 million products on our website from over 1,000 suppliers. The company is headquartered in Exton, PA with large distribution facilities in Atlanta, GA, and Salt Lake City, UT.

Our Mission: Pepper primarily serves people who direct music programs in schools, churches and community groups and it is our goal to thrill them with our service throughout their career. Our regional sales activities must be of value to our customers, matching the enormous passion the customers have for bringing music to their communities.

Responsibilities:

Business Analyst has the following responsibilities and duties:

• Facilitate working sessions with stakeholders to gather business needs
• Document current state via process models and diagrams
• Identify the gaps between current state and future state business needs
• Document future state via process models and diagrams to provide direction to developers
• Translate business needs into User Stories
• Translate end-user requirements into Acceptance Criteria
• Conduct peer reviews of the acceptance criteria to ensure that requirements are correctly interpreted

Project Manager has the following responsibilities and duties:

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

Requirements

IT Business Analyst/Project Manager should have the following skills, education, and experience:

• Education in Business Administration or the equivalent in business experience
• Excellent written and verbal communication skills, including the ability to work with both technical and business stakeholders, and at all levels of the company
• Leadership skills, including the ability to elicit productive requirements gathering discussions, and at all levels of the company
• Strong analytical and problem-solving abilities; root cause analysis
• Understanding of the SDLC and working with development teams to build solutions
• Experience using a task management system such as Jira, Wrike, Asana, Rally, etc.
• Experience using diagraming applications to produce process models such as Visio or Lucid Chart
• Experience working in an Agile environment

Benefits

• Medical / Dental / Vision Benefits available
• Paid holidays and vacation following company schedule.
• 401K during enrollment period

J.W. Pepper & Son provides equal employment opportunity for everyone regardless of age, sex, color, race, creed, sexual orientation, national origin, religious persuasion, marital status, veteran status, disability that does not prohibit the performance of essential job functions with or without reasonable accommodation, or other classifications protected
by applicable federal, state or local law.