Director, Global AI Monitoring and Testing

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Data Office
With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.

Led by Visa’s first Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

 JOB DESCRIPTION

AI Governance, part of the newly established AI & Data Innovation Department is unleashing new opportunities at Visa by developing and driving the business strategy for AI / Gen AI and data innovation. The AI & Data Innovation Department is driving the development of novel AI / GenAI / data science technologies, leading data product development to create value for clients and partners and driving innovative application of AI / data science to solve business problems among other Innovation activities. The AI & Data Innovation Department is part of the broader Global Data Office (GDO) led by Visa’s Chief Data Officer.

The AI Governance Team is accountable for creating and owning Visa’s entire AI Governance policy and processes. The AI Governance team is a critical catalyst for data innovation, maximizing the impact from AI and Gen AI technologies and capabilities in a way that aligns with our Data and AI principles.

The Director of Global AI Monitoring & Testing will report into the Global Head of AI Governance and will be a key member of the AI Governance team. This role will develop, build, own and update Visa’s monitoring and testing framework, policies, and processes in close collaboration with cross-functional stakeholders. The Director will work hand in hand with Technology and Risk partners to roadmap and support the build of AI model tests (e.g., bias, fairness, etc.) as well as implement ongoing monitoring and testing.

This individual will effectively evaluate and measure adherence to policies, standards, frameworks and identify, assess, and communicate areas of strength and opportunity to strengthen our AI capabilities and control environment. The individual will provide oversight to ensure practices meets internal standards, applicable regulatory requirements and apply industry best practices. This role will have visibility with senior leaders. The AI Governance team will work closely with Visa’s functions in Privacy, Legal, Risk, Data Use, Technology, Product Delivery, Cybersecurity among others.

• ESSENTIAL FUNCTIONS
  • Work together with AI sponsors, developers, and cross-functional stakeholders to help maximize value creation through AI in the right way, balancing innovation, regulatory guidance, and consumer risks.
  • Use knowledge of Visa’s business strategy, AI Governance, Global Data Policy, and Global Privacy Program requirements to inform risk prioritized test plans.
  • Develop testing strategies and work plans, informed by interviews with first, second, and third lines of defense.
  • Partner closely with Technology and Model Risk Management to gather technical requirements and execute scalable AI systems monitoring and testing.
  • Execute testing engagements to test, monitor, and validate controls are working as intended.
  • Independently assess AI practices against policies, frameworks, standards, and guidelines.
  • For issues identified in testing, provide reco