Business Intelligence Analyst

The Business Intelligence Analyst analyzes customer and Deringer data and processes to deliver actionable insights and solutions that support business performance and strategic decision-making. This role develops reports and dashboards, identifies trends and compliance gaps, and provides recommendations to improve processes, systems, and customer outcomes. It also supports system optimization, training initiatives, and cross-functional collaboration to drive efficiency and value across the organization.

Job Responsibilities:

• Assist with onboarding and implementation of new application systems and tools.

• Collaborate with operations to identify opportunities to leverage systems and technology to improve efficiency and effectiveness.

• Coach and support individual locations on proper system usage and its impact on client and company success.

• Run reports and analyze data to identify compliance issues, process gaps, and training opportunities. (e.g., accuracy, timeliness, and regulatory adherence)

• Partner with Learning & Development to design and deliver targeted training programs.

• Provide data-driven insights to support training initiatives based on identified gaps and needs assessments.

• Contribute to the development, maintenance, and improvement of work instructions and process documentation.

• Identify and escalate non-compliant data or issues to appropriate leadership.

• Analyze data trends to uncover patterns, risks, and opportunities for improvement.

• Deliver targeted coaching and guidance to specific locations based on performance insights.

• Proactively alert leadership to emerging trends, compliance concerns, or potential business risks.

• Monitor industry and regulatory developments and recommend system or process updates as needed.

• Communicate external changes and their potential business impact to leadership.

• Recommend and support the design of business intelligence tools, dashboards, and reporting solutions.

• Develop and deliver timely, accurate, and actionable reports for internal and external stakeholders.

•  Analyze and synthesize data to support forecasting and strategic decision making.

• Present recommendations to improve processes, systems, and overall business performance.

• Collect and analyze business intelligence from internal data, industry reports, and external sources.

• Identify market trends and opportunities to support growth and improved service offerings.

• Maintain working knowledge of business applications, customers, and operational processes.

• Manage multiple business intelligence projects using structured project management methodologies.

• Communicate professionally with clients using clear, concise written and verbal communication, with a strong focus on client satisfaction.

• Cross-train across responsibilities to support team flexibility and coverage.

• Perform additional duties as assigned by management.

Required Qualifications:

• Experience in import operations, including processing entries and managing regulatory requirements
• Proficiency in Excel and/or other tools for spreadsheet manipulation, including data analysis and reporting

Preferred Qualifications:

• Experience with PGAs
• Experience with various commodities 
• Experience filing air and/or vessel entries

The salary range of compensation for this position is $60,000-$80,000 based on experience and education.

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly an