Coordinator, Adult Outpatient Services

Overview

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Responsibilities

Primary Job Functions:

 

Supervises Operations:

• Ensures that all aspects of programs under direct and indirect supervision are conducted in accordance with State, Medicaid, Joint Commission, Medicare, CCBHC and all other standards associated with the organization.
• Writes program narratives, contracts, procedures and grants in a timely manner, as applicable
• Establishes program goals and objectives that support the organization’s strategic plan
• Leads the program planning, development and implementation and assures that program standards and objectives are met, directs and organizes program activities
• Identifies problems, evaluates alternatives and implements effective solutions
• Assures program adheres to all CCBHC criteria and implements within programs
• Monitors program budgets and strives contain expenses and increase revenue
• Ensures programs are running efficiently and communicates information to staff regarding policies, procedures, and changes within the company and governing agencies
• Interacts effectively with Providers and clinic staff as needed
• Monitors caseloads of staff to ensure appropriateness and timeliness of closures if appropriate
• Monitors productivity of staff and ensures all staff meet required productivity standards and/or are meeting no less than  85% of the requirement on a regular basis
• Provides training and education for staff to ensure competency in treatment and medical necessity is met
• Regularly monitors the documentation of staff to ensure adherence to all governing standards of the organization by completing audits and following up to ensure corrections are completed
• Conducts staffing’s regularly; interacts with staff frequently
• Monitors treatment plan review reports and oversees the completion of reviews in a timely manner by staff
• Approves Treatment plans for therapists
• Provides staff coverage for crisis intervention, demonstrates ability to recognize and deescalate crisis and provide intervention in absence of available staff.
• Effectively collaborates with other Alta Pointe program coordinators and outside sources, adheres to transfer policy/protocol.

Administers appropriate personnel functions:

• Interviews and screens applicants when necessary and completes appropriate forms as outlined by Personnel Policy and Procedures
• Provides training in the general orientation of the facility, policies and procedures, program operations and specific skill areas
• Completes API
• Verifies mileage reimbursements are valid and supporting documentation present
• Is knowledgeable and applies personnel policies and procedures on a consistent basis
• Objectively completes employee performance evaluations on supervised staff and routes to Personnel Department on a timely basis
• Promotes concept of treatment teams and acts as a member of the treatment team
• Provides positive and effective leadership
• Provides staff with consultation and supervision as needed, ensuring competence
• Monitors staff work activities to ensure that they are performing all duties as assigned.

Supervision and Consultation:

• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance clinical and leadership skills

Courteous and respectful attitudes towards consumers, visitors and co-workers:

• Treats others with care, dignity and compassion
• Respects other’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values do not  inhibit ability to relate and care for others
• Is sensitive to the needs, expectations and individual differences of other’s
• Is gentle and calm with consumers and families

Administrative and Other Related Duties as Assigned:

• Ensure the outpatient office building is maintained professionally
• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Accesses appropriate community resources according to consumer needs
• Follows AltaPointe policies and procedur