Associate Director, Graduate Student Services, ILR Graduate Programs

This position is based in Ithaca, NY, within the ILR School on the campus of Cornell University.

   

The School of Industrial and Labor Relations at Cornell University is excited to announce the opening for the Associate Director of Graduate Student Services – Student Svc Assoc II in the Office of Graduate Programs.

The Opportunity:
The Associate Director will report to the Director of Graduate Enrollment and Student Services and work collaboratively with the Graduate Office staff and related faculty. In addition, this person will be part of the ILR Student Experience Team which is focused on the student experience and wellbeing for ILR students, has a student-centered approach, contributes to building a collaborative community based on trust, and values, diversity, inclusion, and wellbeing.

The Associate Director of Graduate Student Services will serve as part of a dedicated team of higher education professionals committed to recruiting, admitting and supporting a diverse graduate student population. In collaboration with the Director of Graduate Enrollment and Student Services and Director of Graduate Studies, the Associate Director will support the lifecycle of ILR graduate student engagement including student support services, academic advising, admissions, and onboarding.

In collaboration with the Director, the Associate Director will manage and advise on complex office and restricted budgetary accounts, financial awards, grants and assistantships, act as a liaison to the Graduate School, provide reports to, and work closely with, other members of the ILR School leadership.

Candidate Profile:
We are seeking candidates who appreciate and will take ownership in the following, and not limited to:

Student Services, Advising, and Graduate Field Coordination:

• Plan and coordinate with Graduate office team and serve as the primary presenter at orientation programs. Conduct evaluation and future needs analysis, make adjustments where needed.
• Design and execute an equitable advising strategy for all graduate students.
• Provide ongoing one-on-one academic advising services for current students – i.e. counsel on graduate curriculum, career planning, long term academic plans and sensitive situations; utilize confidential information and conduct confidential conversations to provide these services.
• Manages academic and student of concern cases and student crises at an advanced level.
• Oversees the management of associated salesforce records and updates to the automatic responses and related protocols. Generates Salesforce reports to update Graduate Office Director, on student meeting trends, cases etc.
• Demonstrate understanding and operate in compliance with federal, state and university data privacy and security regulations, policies, and best practices relating to the access and use of student records.
• Coordinate with Director, ILR Registrar, and senior administration to manage student of concern and academic concern cases with confidentiality, care, and attention.
• In coordination with ILR Registrar, monitor and manage students’ academic progress/ milestones towards their graduate degrees; review students’ academic records, initiate contact with these students, provide follow-up advising interactions.
• Develop policies to address unique requirements of ILR professional program students and implement effectively across programs.
• Plan and manage ILR commencement activities as it relates to graduate students; assist in planning and delivering programs.
• Internal collaboration with the ILR Student Experience Team (“SET”) (Office of Student Services, ILR Registrar, Office of Career Services, Engaged and Experiential Programs, and Undergraduate Admissions) and university wide committees, as needed, to improve the current student experience and processes.
• Work in partnership with Graduate Office Director, DGS, and department chairs to execute semester-based assistantship plans.

Communication, Program Metrics and Policy Management: 

• Provides expertise, guidance, and judgement in decision-making and interpretation of policies and procedures for graduate programs to faculty, students, staff, and alumni as appropriate.
• Create and implement communication strategy; create and distribute relevant information and announcements to students, faculty and staff, ensuring students feel well-served by the school while providing critical information to enhance the student experience.
• Produce and analyze reports related to admissions, enrollment, demographics, financial award data, etc.
• Communicate policies and advise when exceptions/petitions are needed