Field-Technical Service Rep

Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Field-Technical Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama.

 

Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.

 

To apply for this position go to www.bushhog.com

Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.

 

For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page.

 

Qualifications

Position Summary: 

Bush Hog is one of the most recognized and successful names in the Agricultural Market. Technical Service Representative II is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention.  The Technical Service Representative II, under moderate supervision, provides technical information, assembly and operating instructions concerning product and parts with customers, dealers, staff, vendors, and others to determine source of trouble and take corrective action.  Assist in identifying accurate model and part numbers, troubleshooting, and problem resolution regarding product performance.

 

Core Competencies for this position include:

• Learning
• People Relations
• Communication
• Position/Tech Knowledge
• Results Driven

 

Essential Functions of the Job:

• Focus, communicate, encourage and contribute to safety in all aspects of the job and all company meetings

• Responds to telephone inquiries concerning product performance in a professional, courteous and timely manner demonstrating a commitment to high customer relations

• Provides advanced technical service assistance on shortages and shipping problems for whole goods, tractors, and parts

• Provide advanced technical advice and assists customers on operational, mechanical and repair of products/components by identifying make and model of unit and analyzing performance problems(s).  Resolves issues by determining appropriate part/part numbers and corrective action needed.  Assists in ordering parts

• Customize and review operator manuals, Bill of Materials, picklists, parts books, and maintenance instructions.  Assists in writing technical manuals for new and existing equipment

• Follows through on problem resolution by maintaining contact with customer/dealer ensuring accurate service and repairs have been completed

• Visually inspects and/or disassembles parts/whole goods to determine problems

• May enter warranty registration cards and process warranty claims

• Assists in field test/research testing and troubleshooting of new proto-type equipment

• Provide technical support at Trade Shows as needed

• Perform all duties as assigned by Supervisor

 

Knowledge, Skills and Abilities (KSA’s):

• Moderate understanding of hydraulics/hydraulic systems and exceptional mechanical aptitude/ability required.  Troubleshooting and diagnostic ability required 

• Able to read and understand Bill of Materials, blueprints, electrical and hydraulic schematics, parts/operating manuals and mounting instructions

• Excellent communication skills, both verbal and written.  Text writing skills are essential

• Good customer service skills including telephone etiquette, filing, and ability to use standard office equipment  

• Able to use computers and be familiar with all Microsoft software

• Able to reason and use good judgment

• Able to organize and prioritize wo