Senior Engagement Manager

Do you love solving problems in creative ways? Thrive on delivering high ROI and standout customer experiences?

Do you want to become the go-to expert for the biggest names in Commerce, Transportation, and Manufacturing?

Join our Prestigious Professional Services Team

We help to accelerate and protect the digital experiences of major retailers, hotel & airline, automotive, and manufacturing customers, providing technical advisory and thought leadership. We build loyalty and growth through customer centricity, deep industry understanding, and a relentless focus on business outcomes.

Partner with the best

You'll maximize customers' value from Akamai solutions through strategic thinking, program management, technical acumen, pre-sales collaboration, and thought leadership. You will move our customers' key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction.

As a Senior Engagement Manager, you lead services & support programs with our most strategic customers, being responsible for:

• Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
• Performing research and conducting assessments to identify trends and provide guidance that influences customer architecture and adoption decisions
• Architecting and managing web performance, cloud computing and security solutions.
• Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
• Leading and mentoring a cross functional team, cultivating a culture of empowerment, collaboration, and excellence.
• Partnering with sales and pre-sales to help expand the use of services and solutions.

Do what you love

To be successful in this role you will:

• Have 8 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
• Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
• Have experience managing and delivering large technical programs successfully
• Be knowledgeable on Devops, web performance, and core internet technologies such as DNS, TLS, and HTTP
• Be knowledgeable on information security fundamentals, common threats and vulnerabilities, as well as the tools and methods used to protect data, applications, and infrastructure
• Be familiar with compute technologies and architecture principles with basic knowledge and skills to design, implement, and manage cloud-based systems
• Be a team player with an ability to work independently and as part of a remote team

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: