BUSINESS INSIGHTS LEAD

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Supervisor at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization’s mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.

Reporting directly to the VP of Business Insights & Application Engineering, the Business Insights Lead is responsible for overseeing the Business Insights staff and resources dedicated to achieving operational goals. The Business Insights Lead plays a key role in mentoring junior team members on data engineering best practices, transforming raw data into actionable insights using ETL processes, SQL, Python, and Pandas and also building reports using SSRS or Power BI.

Duties and responsibilities

Leadership & Team Management

• Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.
• Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance.
• Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment.
• Oversee day-to-day operations and ensure alignment with departmental and organizational objectives.
• Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture.
• Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment.
• Directly supervise staff with the goal of enhancing professional development and personal growth.
• Develop staffing plans and schedules to ensure effective coverage and team balance.
• Act as an escalation point for complex data pipeline and reporting issues.
• Build and lead a high-performing data analytics team; set performance targets, foster a culture of continuous improvement, and encourage innovation.

Technical Oversight & Review

• Train and mentor staff on data warehousing best practices, data modeling, and query optimization.
• Design and implement ETL processes using Python and tools like SSIS.
• Create and maintain data pipelines and workflow orchestration with Apache Airflow.