Sr. Manager, QA - Supplier Quality

Job Description

Job Purpose

The Sr. Quality Manager is responsible for management of the Kraft Heinz Company (KHC) North America Zone Supplier Quality program and Supplier Quality Team, with the expectation of delivering against the organizational Food Safety/Quality and Business strategic goals and commitments.  The Supplier Quality Manager will actively plan, coordinate and conduct Supplier Quality program initiatives, including on-site supplier assessments to support KHC supply chain initiatives and verify compliance to the Kraft Heinz Supplier Playbook and Supplier Quality Expectations (SQE) manual.  The Supplier Quality Manager will provide leadership, guidance and management of NA Supplier Quality policies and programs, ensuring Quality & Food Safety Compliance of all NA suppliers (All incoming Ingredients and Packaging). This position is responsible for leadership in the areas of supplier quality strategy and program execution, capability building of Supplier Quality team members, suppliers and cross-functional partners such as procurement and R&D to promote assurance of the execution of KHC Supplier Quality policies and programs.  This role will play a key part in delivering against Supplier Quality strategic and program objectives to unlock new possibilities in our supply chain and ensure the end-to-end quality.  This position is also expected to drive continuous improvement in both KHC Supplier Quality KPIs, bustiness objectives, and KHC supplier performance, demonstrative of KHC values:  "we are consumer obsessed and dare to do better every day". Job Success: Delivering against KHC FSQ and organizational Supplier Quality KPIs, strategic and business commitments, including but not limited to: 100% Supplier Audit Compliance (per SOP),  <60 Days New Supplier Approval, 10% Reduction Supplier NC’s, 100% Critical Suppliers Audited.  This position requires travel up to 70%.   

Essential Functions & Responsibilities

• Responsible for managing the North America Zone Supplier Quality program and team members.
• Provide managerial oversight to Supplier Quality Team members, including but not limited to: guidance, support, on-boarding and upskilling, job shadowing, training, coaching (provide constructive/developmental feedback).  Ensure team delivers against Supplier Quality commitments. 
• Responsible for managing an assigned portion of suppliers, including on site audits, desk top audits, supplier quality documentation review, and support to KHC factories for supplier related non-conformances.

• Desk top audit Supplier documentation reviews including but not limited to:  KHC Supplier Questionnaire, Supplier HACCP & Food Defense plans, and 3rd party audits.
• Review Food Fraud vulnerabilities within their portfolio
• Engage with KHC factories impacted by Supplier performance (i.e., Supplier Non-Conformances) within portfolio and seek improvement from suppliers.
• Engage Procurement and Business partners to align on overall annual business goals, KPIs, and rituals and routines for the Supplier Quality team (and specific category) 
• Manage Relationships with our 2nd party Contracted Auditors
• Monitor, track and report progress against Supplier Quality strategy, goals and KPIs to key stakeholders (i.e. Procurement Buyers, FSQ, Procurement and Operations leadership), as requested and/or through regular rituals and routines.
• Monitor industry Quality and Food Safety events and determine impact to Kraft Heinz.  

• Support supplier related special situations fact finding and resolution.  Ensure resolution of chronic and/or serious supplier quality issues and develop programs and strategies to prevent future issues 
• Provides Training in systems related to Supplier Quality Management
• Provides analytical data in performance on key Supplier Quality Management KPIs
• Provide input to KHC Supplier Quality Playbook and Supplier Quality Expectations manual
• Support Corporate GFSI audits pertaining to Supplier Quality Management
• Leadership and oversight for Kraft Heinz strategic programs (such as:  QMS design and deployment, Incoming Material Inspection). 

Expected Experience & Required Skills

Qualifications:

• Bachelor’s degree in Food Science, Microbiology, or related field.
• 5-7 years related experience in Food Safety, Quality, Sanitation, Regulatory, Auditing, R&D or related field. 
• Experience with CPQ Supplier Quality Programs (ingredients and/or packaging) is an asset.
• Auditing experience either internal or external is an asset.
• Strong people leadership and management experience in hiring, training and developing outstanding talent.
• Strong collaboration skills with a proven