Personal Lines Concierge (Remote)

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Here’s Where You Come In  

We are currently seeing a Client Services Specialist to join our Personal Lines team. You’ll primarily be responsible for connecting, forwarding requests, and assisting clients whose primary service is completed by a carrier service center. You are the person responsible for connecting our clients with the service centers for quick, friendly, and immediate assistance.  

Other responsibilities of the Client Services Specialist role include:  

• Billing questions, change requests, ID cards, certificates of insurance, cancellation form. 

• Provides quality customer service to clients, team members, and carriers.  

• Communicates with company personnel regarding client’s needs and/or issues.  

• Fields phone calls from insured regarding questions about their coverage, changes, payments, cancellations, etc.  

• Input/maintain data on account management system and ancillary systems as required.  

You’re great at:

Ideally, you’ll be well versed in customer service, exercising outstanding verbal and written communication. You should have strong data entry skills and possess the ability to exercise independent judgement.  You should also have a demonstrated ability to work in a team environment. 

Being an entry level position, insurance experience is not required. Additionally, working with Microsoft Office products is a regular experience and strong knowledge in these applications will help.   

Here’s what we can offer:

At HUB, we believe in giving our employees the room and space they need to d