DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

Division of Education and Compliance

400 W Congress St, Tucson AZ

Salary: $21.68 Hourly 

Grade: 18

Closing Date: 6/29/26

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team!

The Tax Collector 3, Business Collections is a part of the escalation team responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. Contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

Service Delivery
-Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual ---Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases to include:
-Engages outbound and occasional inbound communication with taxpayers via phone call, email, or other means to resolve delinquent tax liabilities, as assigned
-Assisting and answering questions/inquiries from taxpayers
-Refer and/or escalate taxpayer grievances to designated departments or unit leads/supervisors
-Maintaining records of interactions/transactions and recording details of the inquiry and the actions taken
-Contacting customers to respond to inquiries and/or to notify them of results or actions taken by the agency
-Obtain and examine all relevant information to assess the validity of inquiries
-Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
-Conducts case research, locates returns, and audits records, as assigned
-Negotiates payment arrangements for delinquent tax liabilities

Project Coordination
-Works with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues, assists with escalated calls from taxpayers, represents the collection team at off site conferences and assists in training needs if applicable

Collection Enforcement
-In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD
-Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney General’s Office for civil proceedings
-Files all public documents in statutory required locations
-Confers with attorneys on complex case issues, as needed

Agency/Department Compl