Supervior, DSD Delivery

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Job Scope & Key Responsibilities

The Supervisor, DSD (Direct Store Delivery) Delivery is a front-line leadership role responsible for the day-to-day tactical execution of branch operations and broader Customer Service & Logistics (CS&L) strategies related to delivery.

Core Responsibilities:

• Daily Management: Manage daily plans, including order/route management, employee performance, and communication with internal/external stakeholders.

• Driver Engagement: Provide ongoing coaching to delivery drivers, work with customers, and manage standard work processes for the Delivery Pillar.

• Scheduling & Compliance: Schedule routes, conduct ride-alongs, and ensure compliance with FMCSA Rules and Regulations (Hours of service, DOT breaks, ELD compliance).

• KPI Management: Drive execution against core KPIs across four main categories:

  Safety: Promote a safety culture, reduce incident/accident rates, ensure successful roadside inspections, conduct DMS meetings, enforce pre- and post-trip inspections, and conduct safety audits.

  Service: Ensure delivery efficiencies, accurate order fulfillments, route compliance, and on-time deliveries. Participate in cross-functional meetings.

  Savings: Manage the Delivery Labor Budget and financial acumen. Approve payroll, drive lowest cost per case through productivity plans, Lean Six Sigma projects, and loss prevention. Identify supply chain opportunities and participate in continuous improvement programs.

  People: Interview, onboard, and develop direct reports through various formats (classroom, OJT, work-with). Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.

Key Performance Indicators (KPIs):

• Primary: Delivery Labor Budget and financial Acumen, Delivery efficiencies, Overtime%, Driver Methods %, Driver performance and management, Routing and Compliance, FMCSA Rules and Regulations Compliance, Electronic Logging Device (ELD) Compliance.

• Secondary: Electronic Proof of Delivery (ePOD) %, Pre and Post trip compliance, % Handheld usage, On Time Delivery, Indirect hours (non-productive).

Benefits

Mondelez International offers a comprehensive benefits package, including:

• Health insurance

• Wellness and family support programs

• Life and disability insurance

• Retirement savings plans

• Paid leave programs

• Education-related programs

• Paid holidays and vacation time (Note: Some benefits have eligibility requirements and many are subsidized or fully paid by the company.)

Qualifications

• Minimum Education/Experience: Bachelor's degree or equivalent experience required. 2-5 years of Logistics experience is recommended but not required.
• Functional / Technical Competencies (What you will Bring):
  • HSE Essentials & Safety
  • Warehouse & Transportation Operations
  • Business Partnering
  • Customer Centricity
  • Order to Bill
  • Warehouse Labor Planning (WPP); Route Composition
  • Federal / State Regulatory Compliance & Law (DOT, OSHA, Worker’s Compensation, HR Policies)

Relationships

• Internal: Local/National Branch Teams, People Team, Employee Relations & Labor Relations, Demand Planning/Fulfillment Teams, Retail Sales Teams.
• External: Fleet/Equipment Maintenance Providers, Vendors, Customers, Governmental/Regulatory Agencies.

Competencies Gained in Role

• Leadership and Team Management
• Organizational Skills
• Safety and Compliance
• Analytical Thinking
• Business Acumen (understanding of the Consumer-Packaged Goods - CPG industry)

Salary and Benefits:

The base salary range for this position is $77,600 to $106,700; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez Int