Customer Service / Dispatch - Shakopee, MN

 

Job ID:  495535

 

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

 

Summary

 

This position responds to customer’s inquiries regarding the organization’s products or services, determines best methods to ensure customer satisfaction, and adheres to the organization’s policies. The individual in this role is responsible for answering product inquiries, taking customer orders, assisting with dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. 

 

Primary Responsibilities

 

• Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied
• Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the Sales Force database
• Responsible for overseeing inventory & purchasing of resale items
• Coordinate mailings of literature and samples
• Manage all aspects of the customer order fulfillment process from order entry through delivery. This includes but not limited to: Communicate & coordinate delivery schedules with Dispatch, and collaborate with customers to ensure that all facets of the order fulfillment process, from negotiation and material inventory fulfilling, is being communicated in a timely manner
• Be aware of all product availability, use, benefits, and pricing structure
• Refer to product catalogs and specification guides to determine related product uses and applications
• Utilize corporate resources as required to nurture new accounts and retain existing accounts
• Confirms all technical information with the customer and enters the orders into the system, when required
• Maintains complete knowledge of and complies with company and department policies procedures and standards

 

Qualifications
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
 

Requirements / Education / Experience
 

• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Skilled in Microsoft Word, Excel and Outlook
• Previous sales experience; Knowledge of concrete masonry is a plus
• Positive attitude and desire to work with a great team in a fast-paced environment
• Basic math skills
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Ability to multi task

 

Physical Environment

 

• Ability to sit for extended periods of time
• Extensive writing, phone and radio use
• Ability to lift concrete products and other objects weighing up to 40 pounds

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete