Area General Manager

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have an action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations: 

Reporting to the Regional Vice President, the Area General Manager (AGM) will be fully responsible for leading, operating, and growing one of IPS’s largest P&Ls, well-equipped facilities and critical to customer service offerings. This role will have full P&L responsibility for all functions including: Operations (on location and in the field), Sales, Human Resources, Engineering. The business is supported in a shared services model for IT, Payroll, Finance, Accounting, Strategic Sourcing, Marketing and General Administration.

The AGM has full Profit and Loss responsibility for the defined 200-mile geographic service area surrounding Clifton, NJ and North America for motor and pump Repair Services. The AGM leads the business and is assigned to deliver safety, operational, profit, and sales goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution).

The AGM has overall responsibility for managing the location and field-based operations and services for the area. In addition to setting and executing the operating plan for the area, AGM is responsible for delivering continuous improvement in the key customer-centric KPI’s of IPS including – Continuous Improvement, Safety, Quality, Cost, Delivery, and Inventory. The AGM role is that of a Senior Servant Leader for the company responsible for forming and aligning overall IPS Strategy, Operating Priorities and being a Steward for IPS employees, customers, and assets.

Safety –

• Leads and conducts activities in a safe and healthy manner in accordance with HS&E requirements.
• Takes actions necessary to stop work when unsafe conditions or actions are identified.
• Ensures employees embrace the CIPS Safety Program, focusing on hazard observation and elimination.

People –

• Behaves like an entrepreneurial owner with employees.
• Develops an Annual People Plan (APP) to address workforce planning and training.
• Spends time on the service center floor, engaging with employees and addressing challenges.
• Works occasional nights and weekends to ensure the best outcomes for employees and customers.

Sales & Strategy –

• Partners with the Regional General Manager (RGM) to set sales strategies and oversee execution.
• Owns the strategic narrative, developing growth drivers and managing expenses.
• Assesses opportunities, aligns corporate growth priorities, and measures results.

Operations –

• Manages operations, including hiring, training, and evaluating employees.
• Ensures compliance with company policies for safety, quality, and overall operations.
• Collaborates across regional and corporate teams to drive execution.

Continuous Improvement –

• Champions CIPS as IPS’s Operating System.
• Empowers employees to make data-driven decisions that eliminate waste.
• Supports supervisors in executing daily UCE meetings and COIL problem-solving processes.
• Demonstrates servant leadership by resolving escalated issues and ensuring proactive execution.
• Exemplifies IPS Core Values: Safety, Teamwork, Accountability, Customer Focus, Integrity, and Entrepreneurial Spirit.

Financials –

• Leads cross-functional teams to align operations with the annual plan (AOP).